Cashless Debit Card - Bundaberg and Hervey Bay region

The Bundaberg and Hervey Bay site area is defined by the boundaries of the Federal Division of Hinkler. This includes the townships of Aldershot, Bargara, Elliott Heads, Woodgate, Booyal, Burrum Heads, Torbanlea, Toogoom, Howard, Childers, Burnett Heads and River Heads.

Legislation has passed and the CDC program is ending in the Bundaberg and Hervey Bay region. Participants will  receive a letter from Services Australia.

Participants can either volunteer for the program or move to self-managed payments.

To volunteer for the CDC program, participants can call the cashless debit card hotline on 
1800 252 604.

Anyone wanting to transition off the card from 3 October 2022 will be able to do so by: 

  • logging into your Centrelink online account on myGov
  • calling the Cashless Debit Card Hotline on 1800 252 604
  • visiting a Services Australia Service Centre or remote servicing team

By ending participation on the CDC, the following actions may occur: 

  • future income support payments will be paid to a personal account;
  • any unspent funds in the CDC account will go to the personal account as a lump sum;
  • the CDC account will be closed; 
  • all regular bills payments that were set up from the CDC or online account, such as rent, electricity or Buy Now Pay Later services (such as AfterPay or Zip Pay) will stop.

Centrepay and Rent Deduction Scheme deductions will continue if these are already set up. 

A person’s CDC account and card will be closed within 14 days once participation on the CDC program has ended. It is important that arrangements for any regular payments or bills are made before the CDC account is closed.

Active CDC accounts after ending the program 

If you are no longer on the CDC program, your Indue account will close. If your account is still active, Indue will write to you and tell you the date your account will close and how they can help you with the change.

If you have questions about what you need to do, call Indue on 1800 710 265. Call charges may apply.  

Voluntary Cashless Debit Card program

The CDC does not change the amount of money people receive from Services Australia (Centrelink). It only changes the way people receive and spend their fortnightly payments. 

All lump sum welfare payments from Centrelink are placed onto the CDC.

Welfare payments for Ceduna, Goldfields, East Kimberley and Bundaberg and Hervey Bay region participants are allocated: 

  • 20% in their regular bank account.
  • 80% onto their CDC.

Call the Cashless Debit Card hotline on 1800 252 604.

Support services 

People will be offered a support discussion from Services Australia if they choose to end their participation on the CDC program. 

Currently, there are a range of local support service providers to assist people as they come off the CDC, volunteer for the CDC or move to enhanced Income Management including:

  • emergency relief
  • financial counselling services
  • mental health services
  • drug and alcohol rehabilitation
  • additional family support services
  • targeted youth services.

Local partners are also still available. Visit the Indue website (link is external) to find out about local partner shopfront open hours in CDC locations.


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