DSS Feedback and Complaints

Where can you provide feedback or a complaint to the Department of Social Services (DSS)

DSS encourages all clients to provide feedback. Making a complaint, giving a compliment or offering a suggestion can help DSS improve its services.

If you have an enquiry or complaint about an issue that relates to another Department or Agency, we suggest you contact that agency in the first instance. Contact details are below.

BSWAT Payment Scheme

Thousands of people with intellectual impairment are entitled to a one-off payment through the Australian Government’s BSWAT Payment Scheme. The scheme will provide a one-off payment of $100 or more to an eligible supported employee with intellectual impairment.

Call the BSWAT Payment Scheme hotline on 1800 799 515.

Send an email to bswatpayments@dss.gov.au

Services available to assist you to make a complaint, compliment, enquiry or provide feedback

  • Hearing and /or Speech impairments: If you have a hearing or speech impairment, you can use the National Relay Service to contact any of DSS's listed phone numbers.
  • Languages other than English: If you need an interpreter call the Translating and Interpreting Service (TIS National) on 131 450. TIS National will put you through to any of DSS’s listed phone numbers.
  • Speak and listen: Speak and Listen users phone 1300 555 727 then ask for 1300 362 072

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