Disability and Carers

COVID-19 Information and support for people with disability and carers

You might be feeling worried about the coronavirus (COVID-19). You might be wondering what you should be doing. Or you might have a question.

Visit our information and support page for more information.

Through the provision of targeted supports and services for people with disability and carers, the Department of Social Services (DSS) works to improve their independence and participation in community and economic life.

Australia’s Disability Strategy 2021-2031

The Australian Government is leading the development of the new Australia’s Disability Strategy 2021-2031 (ADS) to replace the original National Disability Strategy. The Commonwealth, state, territory and local governments across Australia are working together in consultation with people with disability to develop the ADS for release later in 2021. The original National Disability Strategy provides the overarching policy framework for Australian disability policy and the ADS will do the same once it is finalised and released.

Further supports are provided through a range of payments, programs and services, and grants and funding for organisations.

More information is available under publications and articles, standards and quality assurance, and related agencies and sites.

NDIS Participant Service Guarantee

The Australian Government has pledged to introduce a new NDIS Participant Service Guarantee to cut red tape and wait times and improve the NDIS experience for participants.

Consultation on what should be included in the Guarantee and how NDIS processes could be improved took place in 2019 and more recently in September and October 2021. Visit engage.dss.gov.au to find out more about public consultations.

The Government has considered the feedback provided during consultations and a summary of the feedback has been published on the DSS Engage website. The Government introduced a Bill into Parliament on 28 October 2021 to improve the NDIS for its participants and start the Participant Service Guarantee as soon as possible.

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