Possible scam alert

The Department of Social Services (DSS) has recently received reports that members of the public have been contacted via phone by an individual or individuals offering a $7,600 government grant.

Some members of the public have reported the caller claims to be calling from the ‘Australian Grants Commission’ or the ‘Australian Government Grant Department’. The caller instructed the member of the public to go to their local post office, and gave them a phone number to call for further instructions.

These claims are false and these individuals do not represent DSS or the Commonwealth.

DSS officers do not:

  • cold call members of the public to promise grant funding
  • contact members of the public seeking personal information, such as bank details, passport or license numbers.

It is a serious matter to impersonate a Commonwealth public official. It may even be a criminal offence carrying a penalty of imprisonment in some circumstances.

What to do if approached or if you need assistance

If approached in this manner, do not give any personal information. If you are uncomfortable with the nature of the call or approach, simply hang up.

We encourage you to report incidents of this nature. You can visit Scamwatch on to report to the Australian Competition and Consumer Commission (ACCC), and you can contact the DSS fraud reporting hotline on 1800 054 312.

If you contact DSS in the first instance, we will obtain as many details as possible from you about the incident, including your contact details. If appropriate, DSS will refer it to the police or other relevant authority including the ACCC.

If you have already provided information to a caller or are concerned that a crime has or may be committed, please immediately contact the police, your bank or the Department of Foreign Affairs and Trade (DFAT) if it relates to your passport details.

The Australian Government is committed to working effectively with organisations to deliver valuable services for individuals, families and the community. This includes providing greater certainty for service providers to improve service delivery and enable them to continue to deliver the critical work that they do.

The Department of Social Services (DSS) has seven streamlined grant programs aimed at enhancing service delivery and providing greater freedom for service providers.

DSS grant arrangements include:

  • grant programs that reflect the way community services are delivered
  • longer term grant agreements where appropriate, to offer certainty in service delivery
  • a move towards a single grant agreement for each provider to reduce administrative burden
  • a streamlined approach to program performance reporting which is mutually beneficial
  • simplified financial acquittal reporting to cut down on administrative costs for providers.

All DSS grants are advertised on the Community Grants Hub website and organisations are encouraged to subscribe to receive updates and other grant alerts.

Please contact the Community Grants Hub if you would like further information or to offer feedback by calling 1800 020 283 or emailing

Media Releases

Current media releases are available from the department’s website.

Media releases from former Ministers and Parliamentary Secretaries are available.

Visit the DSS Budget page for information about DSS Budget measures.

Last updated: