Using the National Relay Service to contact us
If you are d/Deaf, hard of hearing or have a speech communication difficulty, you can use the National Relay Service (NRS) to contact the department.
The NRS has specially trained staff called relay officers. Relay officers act as a ‘relay’ or a bridge between people who are d/Deaf hard of hearing or have speech communication difficulty, and the person or organisation they are calling.
The Access Hub website has instructions for many different relay methods including:
- TTY (Speak and Read, Type and Listen, Type and Read)
- Voice relay
- NRS chat
- Video relay
- NRS captions
- SMS Relay
Visit the Access Hub website to find a relay method that works for you.