Using the National Relay Service to contact us

If you are d/Deaf, hard of hearing or have a speech communication difficulty, you can use the National Relay Service (NRS) to contact the department.

The NRS has specially trained staff called relay officers. Relay officers act as a ‘relay’ or a bridge between people who are d/Deaf hard of hearing or have speech communication difficulty, and the person or organisation they are calling.

The Access Hub website has instructions for many different relay methods including:

  • TTY (Speak and Read, Type and Listen, Type and Read)
  • Voice relay
  • NRS chat
  • Video relay
  • NRS captions
  • SMS Relay

Visit the Access Hub website to find a relay method that works for you.

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