Consultation on the new NDIS Participant Service Guarantee

22 August 2019Consultation on the new NDIS Participant Service Guarantee

The Australian Government is inviting people with disability, and their carers, families and supporters, to have their say on a review into the National Disability Insurance Scheme processes that will cut red tape and wait times for NDIS participants.

The review will focus on how we can make NDIS processes simpler, quicker and more straight forward, and remove barriers to positive participant experiences with the NDIS.

The key outcome of the review will be a new NDIS Participant Service Guarantee. This will set standards for the time it takes for major steps in the NDIS process, including access decisions, having an NDIS plan approved and having a plan reviewed.

Consultation on the review and the Guarantee opens on 26 August and closes 31 October 2019.

You can take part in the consultation by making a written submission, participating in a face-to-face workshop or completing the online survey, available from 9 September.

Visit for details and resources to help you take part.

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