Crisis Payment helps if you are in severe financial hardship because you have been forced to leave your home and find a new home because of an extreme event like domestic violence or your house burning down
Special Benefit helps if you are in severe financial need due to circumstances outside your control. Special Benefit is a discretionary payment, only paid in special circumstances, decided by the Secretary of the Department
Bereavement payment helps make it easier for you to adjust to changed financial circumstances after the death of someone you know, or cared for, if you are in receipt of an eligible pension, benefit or allowance
The Energy Supplement provides assistance with household expenses, including energy costs to pensioners and income support recipients, Family Tax Benefit recipients, and Commonwealth Seniors Health Card holders.
The Low Income Family Supplement is the administrative name for the Low Income Supplement, as it applies to Family Tax Benefit recipients. It is an annual $300 payment that provides assistance with household expenses, including energy costs, for low income households.
The Essential Medical Equipment Payment of $147 per year is available to assist eligible people who have additional costs in home energy as a result of the need to operate essential medical equipment in their home, or medically required heating/cooling, to manage their disability or medical condition.
Independent, free and confidential education and information service available to everyone in the community. Available by phone, appointment and through seminars.
What is Centrepay?
Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Through Centrepay, a customer can authorise the department to deduct regular amounts from their welfare payments to pay their bills to an approved Centrepay business.
Do Centrelink customers have to use Centrepay?
No. Centrelink customers can choose if they wish to use Centrepay to pay their bills and ongoing expenses like rent, gas, electricity, water and phone, as well as other household costs, as it is voluntary.
Does it cost anything to use Centrepay?
Centrepay is free to Centrelink customers. Businesses pay a transaction fee (including GST) to the department for each successful deduction paid to them. This fee must not be passed on to the customer.
What are the objectives of Centrepay?
The objective of Centrepay is to assist Customers in managing expenses, which are consistent with the purposes of their welfare payments, and reducing financial risk, by providing a facility to have regular Deductions made from their welfare payments.