How to use the SmartCard eIM app and online account

About this resource

You can use the SmartCard eIM app or TCU SmartCard eIM app or online account to view your account and manage your payments and your SmartCard. The apps and online accounts work the same but just look a little bit different.
In this example, we’ll show you the SmartCard eIM app.

When you log into your SmartCard eIM app, you’ll see your SmartCard details on the page, including:

your card number
your available balance, which is how much money you have available to spend
your enhanced Income Management account number and BSB
if your card is on or off (if your card is off, it can’t be used), and
the option to view the last 5 account transactions.

You can select ‘View Detailed Transaction History’ to see all past transactions.

Selecting ‘View Statements’ lets you see past statements and lets you change how often you get your statements and how you get them.

There is a ‘Settings’ link where:

You can use the ‘Transaction Settings’ to turn tap to pay on or off. Tap to pay means you can tap your card on an EFTPOS terminal to pay in store without entering your PIN for purchases up to $100, or $200 at some stores.
You can turn off tap to pay at any time if you prefer to insert or swipe your card at the shops.
You can block a lost or stolen card. This will stop your SmartCard from being used if it’s lost or stolen.
You can replace a damaged card. This means you will get a new card if your SmartCard is damaged.
You can change your SmartCard PIN.
You can change your daily card limit. This is the most you can spend on your card each day.
You can manage your daily payment limit. This is the most you can pay using BPAY or transfer to another account each day.
And you can manage alerts. You can set up alerts to tell you when a transaction declines or if you have a low balance.

If you need help or more information, go to servicesaustralia.gov.au/smartcard, call 1800 252 604 (you can ask for an interpreter if you need one), or visit a service centre.

If you have a TCU SmartCard, go to tcu.com.au/smartcard, call TCU on 1800 828 232, or visit a TCU branch.

Auslan

Auslan or Australian Sign Language is the language used by the majority of the Australian d/Deaf community.

You can use the SmartCard eIM app or TCU SmartCard eIM app or online account to view your account and manage your payments and your SmartCard. The apps and online accounts work the same but just look a little bit different.

In this example, we’ll show you the SmartCard eIM app.

When you log into your SmartCard eIM app, you’ll see your SmartCard details on the page, including:

your card number
your available balance, which is how much money you have available to spend
your enhanced Income Management account number and BSB
if your card is on or off (if your card is off, it can’t be used), and
the option to view the last 5 account transactions.

You can select ‘View Detailed Transaction History’ to see all past transactions.

Selecting ‘View Statements’ lets you see past statements and lets you change how often you get your statements and how you get them.

There is a ‘Settings’ link where:

You can use the ‘Transaction Settings’ to turn tap to pay on or off. Tap to pay means you can tap your card on an EFTPOS terminal to pay in store without entering your PIN for purchases up to $100, or $200 at some stores.
You can turn off tap to pay at any time if you prefer to insert or swipe your card at the shops.
You can block a lost or stolen card. This will stop your SmartCard from being used if it’s lost or stolen.
You can replace a damaged card. This means you will get a new card if your SmartCard is damaged.
You can change your SmartCard PIN.
You can change your daily card limit. This is the most you can spend on your card each day.
You can manage your daily payment limit. This is the most you can pay using BPAY or transfer to another account each day.
And you can manage alerts. You can set up alerts to tell you when a transaction declines or if you have a low balance.

If you need help or more information, go to servicesaustralia.gov.au/smartcard, call 1800 252 604 (you can ask for an interpreter if you need one), or visit a service centre.

If you have a TCU SmartCard, go to tcu.com.au/smartcard, call TCU on 1800 828 232, or visit a TCU branch.

Download:

ZIP format File size 55.82 MB

First Nations language translations

Hau bla yujim yu SmartCard eIM app en anlain account
Yu gin yujim yu SmartCard eIM app or TCU SmartCard eIM app or anlain account to view yu account and manajim yu payments en yu SmartCard.
Dat app en anlain account wek seim wei bat luk lil bit diffrin kain.
Iya andanith, mela garra joim yu dat SmartCard eIM app.
Wen yu log in na yu SmartCard eIM app, yu gin luk yu SmartCard detail la dat paij, garra:
yu kad numba
yu balans, hau mach mani yu garrim ba spending
yu enhanced Income Management account numba en BSB
ip yu kad is on or off (ip yu kad im off yu noma gin yujim), en
yu gin luginap las fibe transactions.
Yu gin tjujim ‘View Detailed Transaction History’ ba luginat olwan transaction.
Ip yu tjujim ‘View Statements’ yu gin see olwan statement en let yu jeinj hau mani taim yu gajim en hau yu gajim.
Im garra ‘Settings’ link weya:
Yu gin yujim dat ‘Transaction Settings’ ba turnim an or off tap ba pei. Tap ba pei min yu gin tap ba pei yu kad langa EFTPOS terminal ba buyim langa shop en noma labta burremin yu PIN ip yu buyim samjing nomo den $100, or $200 la sam shop.
Yu gin turnim off tap ba beiyim eni taim ip yu wandim insert or swipem yu kad langa shop.
Yu gin blok yu kad ip imin git los or stolen. Dijan will stap yu SmartCard bram eniwan yujim.
Yu gin replase brokenwan kad. Dijan im min yu gan gajim nyuwan kad ip yu SmartCard imin get broken.
Yu gin jeinj yu SmartCard PIN.
Yu gin jeinj yu daly kad limit. Hau mach yu gin spendim ebdri dei.
Yu gin manajim yu daly payment limit. Hau mach yu gin pei na BPAY or transfer la najawan account ebdri dei.
En yu gin manajim alert. Yu gin setap alert ba della yu wen peiment noma gu thru or yu onli gat lil bit mani.
Ip yu nidim mo infomashin or sambadi bla album yu:
Gu na servicesaustralia.gov.au/smartcard
Kollim 1800 252 604 (yu gin asgim ba terpreda if you wandim), or
Bisid nanga service centre.
Ip yu garrim TCU SmartCard:
Gu na tcu.com.au/smartcard
Kollim TCU la 1800 828 232, or
Bisid nanga TCU branch.
Download:
- ZIP format File size 32.84 MB
Ngirramini ngini karri ngawuni SmartCard elM app amintiya online account
Nginja awunganji nginjila SmartCard elM app arrami kuta TCU SmartCard elM app arrami online account karri nimpakuluwunyi ngini nginjila account amintiya karri nimpamangi nginjila kunawuni (payments) amintiya SmartCard.
Ngini awarra apps amintiya online account yirraparri ajirri api ngini wuta nyoni.
Kangi nginanki ngirramini (example) ngawa nguntawani nginja ngini awarra SmartCard elM app.
Karri nginja log nimpami kangi nginjila SmartCard elM app, nginja wiyi awunganji nginjila SmartCard ngirramini (details) kangi page, awunganji:
ngini nginjila card number
nginjila yimpangini balance, ngini angunarri kunawuni arrumuwu yintayi nginja tuwu wanginta awarra spend nimpimani
nginjila enhanced Income Management account number amintiya BSB
api ngini nginjila card wuta on or off (api nginjila card waya kunji off, arrami kuta waya karluwu), amintiya
ngirramini ngini option to view nginanki 5 account transactions.
Nginja wiyi select ‘View Detailed Transaction History’ ngini nimpirtimarti wulikija ngirramini ngini transactions.
Karri selecting ngini ‘View Statements’ awunganji past statements amintiya karri nginja nimpakuluwunyi statements amintiya karri anipangiji kangijila.
Awunganji awarra ‘Settings’ link kapi:
Nginja nginiwaliwa nginjatuwu ‘Transaction Settings’ karri takamina tap to pay ngini on or off ngirramini. Tap karri payi awarra apangirra ngini nginja tap nimi nginjila card kangi EFTPOS karri payi nimi kapi store karluwu nimpalamiya nginjila PIN karri nuwunga $100, arrami $200 kangi yingwapa stores.
Nginja wiyi turn off tap karri payi nimpami api ngini karluwu nimpirtimarti awarra arrami nginja puranji ngini insert arrami swipe nimi nginjila card kapi shops.
Nginja wiyi kunji (block) ngini yipakuturrupa arrami mintaya pirimi nginjila card. Awarra nanki ngirramini arikirimi ngini wuta anapa wiyi pili waya kunji nginjila SmartCard karri yipakuturrupa amintiya karri mintaya pirimani.
Nginja wayarri nanginta nyoni ngini waya jirringa card. Awarra nanki apakirayi arrakini card ngini nginjila SmartCard jirringa.
Nginja wayarri nyoni nimpakirimi kangi nginjila SmartCard PIN.
Nginja wayarri nyoni nimpakirimi daily card limit. Awarra nanki ngini nginja waya yimpaja spend nimi kangi nginjila card parlanginari.
Nginja lamiya nimpakirimi nginjila daily payment limit. Awarra nanki nuwuni karri payi nuwunga BPAY arrami transfer kapi nyonga account parlanginari.
Amintiya nginja nimpakirimi alerts. Nginja nimpakirimi set up alerts pili awurtiyarra nginja ngini transaction declines arrami ngini nginja kiyija balance.
Api ngini nginja nimpirtimarti wuntawani arrami nimpirtimarti nyoni ngirramini (information):
Nuwuriyi kapi servicesaustralia.gov.au/smartcard
Nimarra nimpami kangi 1800 252 604 (nginja nanginta nimi interpreter ngini nimpirtimarti nantinga), arrami kuta
Nuwuriyi kapi service centre.
Api ngini nuwuni TCU SmartCard:
Nuwuriyi kapi tcu.com.au/smartcard
Nimarra nimpami kapi TCU kangi 1800 828 232, arrami
Nuwuriyi kapi TCU branch.
Download:
- ZIP format File size 40.02 MB
BPAY, nyarrpangku use-i-maninjaku, nyampuku transfer funds manu direct debit-iki
Nyampu-rla enhanced Income Management-rla, kaji kanpa use-i mani apps manu nyuntu-nyangu online account BPAY-kirra transfer maninjaku funds, manu set up direct debits.
Account-rla kujakuju palka ngunami tala.
Lawa kula tala, payment kula yukami.
TCU SmartCard eIM app ngulaju warrki-jarrimi ka nyampu piya.
Ngayi karnalu-nyarra milki yirrarninjaku SmartCard eIM app.
Nyarrpangku transfer maninjaku funds manu payments use-i-manta-jana BPAY
Kijinpa log in-jarrimi SmartCard eIM app kirra mobile phone-rla, select-i-manta ‘Transfer & BPAY’ icon.
Use-i-manta ‘Transfer’ option transfer maninjaku tala jinta-kari nyampu enhanced Income Management accounts-kirra.
Palka mardaka BSB manu account details ngana yungunpa payi-mani.
Use-i-manta ‘Internal’ option transfer maninjaku BSB number nyuntu-nyangu-piya-kurra.
Kajili jinta-kari mardarni BSB number, use-i-mantarlu ‘External’.
Yirdi yapa karlangu yirraka, account manu nyajangu payi-maninjaku.
Check-i-manta details right japa. Kajinpa-jana yilyami jinta-kari-kirra, kulanpa pina-mani.
Save manta account details nyanungurra-nyangu ngakaku.
Kajinpa finish-jarrimi, click-i-manta ‘Enter’ kapurla payment yilyami.
Enhanced Income Management account-kari-nyanu mipa-kurra kaji kanpa yilyami talaju, jinta-kari kiji ringi-i-manta nyampu 1800 252 604.
BPAY-kurlu BPAY transactions kangku rardalya-mani.
Biller code yirrarninjaku manu reference number nyajanguku payi-maninjaku.
Kuja select-i-manta payment jalanguku marda select-i-manta ngakaku select-i-manta warrara maninjaku weekly-ki fortnightly-ki manu marda month-kari month-kari.
Payment nganta ngakaku, date yirraka nyangurla-ku payi-maninjaku.
Payment warrara maninjaku ngarnti, nyangurlaku yirraka date manu date nyangurla-kurra talaju payi-maninjaku.
‘Enter’ click-i-manta kajinpa finish-jarrimi.
Nyampu payments jalangu-warnu, kapunpa-mani message nyurru ngurrju.
Kajinpa payment wangkaja ngakaku, kapunpa mani message ngaka kajirli payment mani.
Set up-maninjaku direct debit
Wangkayarlu-jana bank-iki manu business-iki payi-maninjaku ngarnti yungkarlu-jana enhanced Income Management account number manu BSB.
Nyangkarlu enhanced Income Management account number manu BSB:
nyuntu-nyangurla purdangirli SmartCard-rla
account statement-rla
mobile app manu online account-rla kajinpa log in-jarrimi, manu
ring-i-manta-jana 1800 252 604.
Kajinpa TCUSmartCard-kirli, ringi-mantarlu 1800 828 232.
Nyampu direct debit yirrarninjaku enhanced Income Management account-kirra warnkiri mantarlu-jana bank manu business kujarluju kanpa-jana bank manu business payi-mani update maninjaku direct debit details yungurlu update-mani records nyanungurra-nyangu.
Kajirli update-mani, enhanced Income Management account-jangka kapulu maninjarni direct debit.
Help-i-ki manu information-i-ki:
Nyangkarlu servicesaustralia.gov.au/smartcard
Wangkayarlu-jana 1800 252 604 (interpreter-kurl-jana wangkaya), lawa-ngkaju
Yantarlu service centre kurra.
Kajinpa madarni TCU SmartCard:
Nyangka TCU.com.au/SmartCard
Wangkayarlu-jana TCU nyampu-rla 1800 828 232, marda
Yantarlu TCU branch-kirra.
Download:
- ZIP format File size 37.85 MB
Nhaltjan dhu bäki SmartCard eIM app ga online account
Nhe balaŋ bäki SmartCard eIM app wo TCU SmartCard eIM app wo online account nhänharaw nhuŋu account-ku ga manage nhuŋu payments ga nhuŋu SmartCard-ku.
Ŋunhiyi apps ga online accounts-tja lika djäma same yurr dhorrnha gaŋamarr wiripun.
Dhiyaldja example-ŋur, limurr dhu milkum nhokal SmartCard eIM app.
Balanyamirriy nhe dhu log in nhokal SmartCard eIM app-lil, nheny dhu nhäman nhuŋu account details ŋunhili page-ŋur, nhakun including ga:
nhuŋu card number
nhuŋu available balance, ŋunhiyi nhämunha’ nhuŋu ga rrupiya ŋorra bäkiw
nhuŋu enhanced Income Management account number ga BSB
ŋunhiyi nhuŋu card on ga wo off ga (ŋunhiyi nhuŋu card off ga, bäyŋun dhu bäki), ga
option nhänharaw last 5-mirr transactions-ku.
Nhe balaŋ djarr’yurr ‘View Detailed Transaction History’ nhänharaw warrpam’ku ŋäthilingu transactions-gu mala.
Djarr’yunaray ‘View Statements’-thuny balaŋ lets nhunany nhänharaw ŋäthilinguw statements-ku ga lets nhunany balaŋ djambiw nhatjinya often balaŋ nhe gi märraŋ nhuŋu statements ga nhaltjan nhe dhuka märram ŋunhiyi mala.
‘Settings’ link ga ŋorra nhunhiyili wanhal:
Nhe balaŋ bäki ‘Transaction Settings’ tap to pay-gu on wo off-gunanharaw. Tap-tja mayali’ nhe balaŋ tap nhuŋu card EFTPOS terminal-ŋur wuŋuḻi’yunaraw store-ŋur ga yakan entering PIN-dja wuŋuḻi’yunaraw up to $100-ku, wo $200 some-ŋurdja stores-ŋur.
Manymak nhe balaŋ off-guŋ tap to pay bawalamirriy ŋunhiyi nhe balaŋ prefer insert-ku wo swipe-ku nhuŋu card shops-ŋur mala.
Nhe balaŋ block winya’yunawuy wo manaŋinyawuy card. Dhiyaŋuny dhu gulmaram nhuŋu SmartCard bäkiw ŋunhiyi balaŋ winya’yurr wo manaŋi.
Nhe balaŋ replaced damaged-puy card. Dhuwandja mayali’ nhe balaŋ yuṯan märraŋ card ŋunhiyi nhuŋu SmartCard damaged-puy.
Nhe balaŋ djambi nhuŋu SmartCard PIN.
Nhe balaŋ djambi nhuŋu daily limit. Dhuwandja most nhe balaŋ bäki card-thu each day-yu.
Nhe balaŋ manage nhuŋu daily payment limit. Dhuwandja most nhe balaŋ bäki BPAY-yu wo transfer wiripulil account-lil each day-yu.
Ga nhe balaŋ manage alerts mala. Nhe balaŋ set up alerts marrka dhuka ḻakaram nhokal balanyamirriy dhu transaction declines wo ŋunhiyi balaŋ nhuŋu nyumukuṉiny balance.
Ŋunhiyi nhe need guŋga’yunaraw wo bulu information-gu:
Marrtji servicesaustralia.gov.au/smartcard-lil
Riŋimap 1800 252 604-lil (manymak nhe balaŋ ŋäŋ’thurr interpreter-w ŋunhiyi nhe need), wo
Visit service centre-ny.
Ŋunhiyi nhe ga ŋayatham TCU SmartCard:
Marrtji tcu.com.au/smartcard-lil
Riŋimap TCU-w dhipal 1800 828 232-lil, wo
Visit TCU-w branch
Download:
- ZIP format File size 37.88 MB

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Date published: 3 June 2025

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How to use the SmartCard eIM app and online account

About this resource

Auslan

First Nations language translations

Hau bla yujim yu SmartCard eIM app en anlain account

Ip yu nidim mo infomashin or sambadi bla album yu:

Ip yu garrim TCU SmartCard:

Ngirramini ngini karri ngawuni SmartCard elM app amintiya online account

Api ngini nginja nimpirtimarti wuntawani arrami nimpirtimarti nyoni ngirramini (information):

Api ngini nuwuni TCU SmartCard:

BPAY, nyarrpangku use-i-maninjaku, nyampuku transfer funds manu direct debit-iki

Nyarrpangku transfer maninjaku funds manu payments use-i-manta-jana BPAY

Set up-maninjaku direct debit

Help-i-ki manu information-i-ki:

Kajinpa madarni TCU SmartCard:

Nhaltjan dhu bäki SmartCard eIM app ga online account

Ŋunhiyi nhe need guŋga’yunaraw wo bulu information-gu:

Ŋunhiyi nhe ga ŋayatham TCU SmartCard:

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