How to set up and log into your SmartCard eIM app and online account

About this resource

Setting up your online account

If you’re using your phone or another mobile device, you can download the SmartCard eIM app or TCU SmartCard eIM app. Open the App Store or Google Play and search ‘SmartCard eIM’. Choose the app based on the SmartCard you have.

If you’re using a computer, you can access your online account. Go to smartcard.com.au, or if you have a TCU SmartCard, go to tcu.com.au/smartcard. Click the ‘Account login’ page.
You can set up your online account yourself when you are activating a SmartCard.

In this example we will show you the SmartCard eIM app.

Open the SmartCard eIM app and select the ‘Menu’ on the top right-hand side of the screen.

Choose ‘Activate your card’. You’ll need your SmartCard and the activation code you got in the mail with your card.

Enter the Card ID printed on the back of your SmartCard. Enter the activation code that’s in your letter. Read and accept the ‘Conditions of Use’ by selecting the checkbox, then click ‘Submit’.

Next you need to verify your identity.

Enter:

your Centrelink Customer Reference Number (CRN)
your date of birth, for example 01/01/1980
the main payment you get from Centrelink, and
your regular bank account number.

Make sure you double-check your details before clicking ‘Submit’ as you only have 3 chances to verify your identity correctly.

Once your identity is verified, you can set up your online account. You can choose to use your email address or account number as your username. If you choose email address, it needs to be your own email address. If you choose account number, it will automatically fill in for you.

Create a password, security question and answer, then click ‘Continue’.

Create a Personal Identification Number (PIN) for your SmartCard. Remember to create a PIN that cannot be easily guessed by other people. Confirm your PIN by entering it again and click the green button.

You have now set up your online account, and your SmartCard is active and ready for use.

Logging in

In the SmartCard eIM app, select the ‘Menu’ on the top right-hand side of the screen and then click ‘Login’.

Enter your username. This will be your email address or your account number.

Enter your Password. You can click the ‘Remember me’ box for a fast and easy log in next time. Don’t click this if you share your device with other people.

Now click ‘Login’.

Forgot Password

If you forget your password, you can reset it by selecting the ‘Forgot your password?’ link on the login page. Enter your username, then click ‘Submit’.

We’ll send you an email with a link to reset your password. Click on this link and answer the security question you chose when you set up your online account.

Enter a new password and then use it to log into your account.

If you need help or more information, go to servicesaustralia.gov.au/smartcard, call 1800 252 604 (you can ask for an interpreter if you need one), or visit a service centre.

If you have a TCU SmartCard, go to tcu.com.au/smartcard, call TCU on 1800 828 232, or visit a TCU branch.

Auslan

Auslan or Australian Sign Language is the language used by the majority of the Australian d/Deaf community.

Setting up your online account

If you’re using your phone or another mobile device, you can download the SmartCard eIM app or TCU SmartCard eIM app. Open the App Store or Google Play and search ‘SmartCard eIM’. Choose the app based on the SmartCard you have.

If you’re using a computer, you can access your online account. Go to smartcard.com.au, or if you have a TCU SmartCard, go to tcu.com.au/smartcard. Click the ‘Account login’ page.

You can set up your online account yourself when you are activating a SmartCard.

In this example we will show you the SmartCard eIM app.

Open the SmartCard eIM app and select the ‘Menu’ on the top right-hand side of the screen.

Choose ‘Activate your card’. You’ll need your SmartCard and the activation code you got in the mail with your card.

Enter the Card ID printed on the back of your SmartCard. Enter the activation code that’s in your letter. Read and accept the ‘Conditions of Use’ by selecting the checkbox, then click ‘Submit’.

Next you need to verify your identity.

Enter:

your Centrelink Customer Reference Number (CRN)
your date of birth, for example 01/01/1980
the main payment you get from Centrelink, and
your regular bank account number.

Make sure you double-check your details before clicking ‘Submit’ as you only have 3 chances to verify your identity correctly.

Once your identity is verified, you can set up your online account. You can choose to use your email address or account number as your username. If you choose email address, it needs to be your own email address. If you choose account number, it will automatically fill in for you.

Create a password, security question and answer, then click ‘Continue’.

Create a Personal Identification Number (PIN) for your SmartCard. Remember to create a PIN that cannot be easily guessed by other people. Confirm your PIN by entering it again and click the green button.

You have now set up your online account, and your SmartCard is active and ready for use.

Logging in

In the SmartCard eIM app, select the ‘Menu’ on the top right-hand side of the screen and then click ‘Login’.

Enter your username. This will be your email address or your account number.

Enter your Password. You can click the ‘Remember me’ box for a fast and easy log in next time. Don’t click this if you share your device with other people.

Now click ‘Login’.

Forgot Password

If you forget your password, you can reset it by selecting the ‘Forgot your password?’ link on the login page. Enter your username, then click ‘Submit’.

We’ll send you an email with a link to reset your password. Click on this link and answer the security question you chose when you set up your online account.

Enter a new password and then use it to log into your account.

If you need help or more information, go to servicesaustralia.gov.au/smartcard, call 1800 252 604 (you can ask for an interpreter if you need one), or visit a service centre.

If you have a TCU SmartCard, go to tcu.com.au/smartcard, call TCU on 1800 828 232, or visit a TCU branch.

Download:

ZIP format File size 83.72 MB

First Nations language translations

Hau bla setap en log in la yu SmartCard eIM app en anlain account
Setim ap yu anlain account
Ip yu yujim bla yu fone or najawan mobile device, yu gin download the SmartCard eIM app or TCU SmartCard eIM app.
Open App Store or Google Play en lukaran bla ‘SmartCard eIM’.
Tjujim wijan app yu nidim normal wan or TCU bla jat SmartCard yu garrim.
Ip yu yujim komputa, yu gin gu la yu anlain account en duimbat.
Gu na smartcard.com.au, click langa ‘Account login’ page.
Or if yu abum TCU SmartCard, gu na tcu.com.au/smartcard.
Yu gin setimap yu anlain account miselp wen yu activating a SmartCard.
Iya andanith we garra yujim SmartCard eIM app bla jowim yu hau.
Openap the SmartCard eIM app en gu na ‘Menu’ la top raithen said la skrin.
Tjujim ‘Activate your card’. Yu nid yu SmartCard en activation code yu bin gerrim la mail gat yu kad.
Enta yu Card ID printed la bek bla yu SmartCard.
Burremin dijan activation code bram yu leda.
Rid en accept the ‘Conditions of Use’ by tjujim jat box en click ‘Submit’.
Nekswan yu garra givit yu ID.
Enter:
yu ronwan Centrelink Customer Reference Number, yu CRN
yu date of birth, laigi 01/01/1980
yu mein wan mani yu gajim bram Centrelink, en
yu regular beink numba.
Meigim shua yu tjeckim brabliwei bifo clicking ‘Submit’ dumaji yu onli garrim 3 taim to burremin raitwei.
Wen yu identity im rait, yu gin setap yu anlain account.
Download:
- ZIP format File size 47.7 MB
Ngirramini ngini karri nimpakirimi (set up) amintiya log nimi ngini nginjila SmartCard elM app amintiya online account
Karri nimpakirimi nginjila online account
Api ngini nuwuni nginjila phone arrami kuta nyoni mobile device, nginja awunganji download awarra SmartCard elM app arrami kuta TCU SmartCard elM app.
Tanga awarra App Store arrami Google Play amintiya search ‘SmartCard elM’.
Nuwunga awarra app kangi awarra SmartCard ngini nginja juwunga.
Api ngini nginja nuwuni computer, nginja awunganji nginjila online account.
Nimpawuriyi awunganji kangi smartcard.com.au, click anginanki ‘Account login’ page.
Api ngini nginja nuwuni TCU SmartCard, nuwuriyi kapi tcu.com.au/smartcard.
Nginja nimpakirimi (set up) nginjila online account nginja lamiya karri nginja activating awarra SmartCard.
Kangi nginanki ngirramini (example) ngawa ngamatakurayi nginja awarra SmartCard elM app.
Apunumi nimi awarra SmartCard elM app amintiya select awarra ‘Menu’ kangi kurriyuwu-arripa narra kangi screen.
Nuwunga (choose) ‘Activate nginjila card’. Nginja wiyi nimpamaruwuriyi nginjila SmartCard amintiya awarra activation code nginja juwunga kangi mail ngini nginjila card.
Ngaparuji (enter) Card ID ngini pirrikirimi kangi SmartCard tukatanga.
Ngaparuji (enter) ngini activation code ngini kapi nginjila letter.
Pikirrimiya amintiya ngantaliwa nginanki ‘Conditions of Use’ karri selecting awarra checkbox, kiyi click ‘Submit’.
Kiyi nginja nintakirayi ngini nginjila ngirramini (identity).
Ngaparuji (enter):
nginjila Centrelink Customer Reference Number (CRN)
nginjila ngirramini ngini ngumulurrungumi, ngininanji (example) 01/01/1980
awarra main ngirramini karri nuwunga kunawuni (payment) kapi awungunta Centrelink
nginjila bank account number.
Api awunganila check nimpami nginjila ngirramini (details) karri verify wurrumi kiyi ‘Submit’ pili awarra waya nginja nuwunga 3 chances karri verify wurrumi nginjila ngirramini (identity) ngini warntarrarna nginja.
Karri waya wurrumajawu nginjila ngirramini wuta wiyi wupakirimi nginjila online account.
Nginja lamiya nuwunga nginjila email address arrami account number ngini yuwunga awarra nginjatuwu username.
Api ngini juwunga awarra email address, awarra waya nginja lamiya email address.
Karri juwunga awarra account number, api ngarralamiyami arikirimi nginjila ngirramini ngini nginja.
Nimpakirimi password, security question amintiya answer, kiyi click nimpami ‘Continue’.
Nimpakirimi ngini Personal Identification Number (PIN) kangi ngini nginjila SmartCard.
Api karri nimpakirimi PIN ngini katukuwapi wurrumajawu wurumi awuta arrukutumunuwi.
Tanga nginjila PIN karri nuparuji tuwanga awunganila amintiya click ngini green button.
Nginja waya awarra nginanki online account, amintiya ngini nginjila SmartCard yita waya active amintiya pupuni ngini nimpirtimarti nanki.
Nguwuriyi yilarruwu (logging in)
Awunganji kapi SmartCard elM app, tanga awarra select the ‘Menu’ kapi kurriyuwu- arripa narra kangi screen amintiya click ‘Login’.
Nimpalamiya nginjila username yintanga.
Awarra nginanki ngini nginjila email address arrami kuta nginjila account number.
Nimpalamiya nginjila password.
Nginja wiyi click nimpami awarra ‘Remember me’ box pili yirrima amintiya pupuni karri log in nimpirimi.
Api karluwu click nimpami awarra nginanki pili ngini nginja share nimpirimi nginjila device kapi yingwapa arrukutumunuwi.
Aningani click ‘Login’.
Karluwu nimpirimajawu password
Ngini karluwu nimpirimajawu password, nginja wiyi reset nginjila password.
Nimpalamiya nginjila username yintanga, kiyi click ‘Submit’.
Ngawa ngimarruwuriyi nginja email awunganji link ngini reset nginjila password.
Kangi click nginanki link amintiya answer awarra security question nginja jirtimarti karri jikirimi nginjila online account.
Nimpalamiya arrakini password amintiya ngini awarra nginjatuwu log nimpami kangi nginjila account.
Ngini nimpirtimarti wuntawani nginja, arrami ngini jiwujirtmarti awarra ngirramini (information):
Nuwuriyi kapi servicesaustralia.gov.au/smartcard
Nimarra nimpami kangi 1800 252 604 (nginja nanginta nimi natinga interpreter ngini nimpirtimarti nantinga), arrami kuta
Nuwuriyi kapi service centre.
Ngini nginja nuwuni TCU SmartCard:
Nuwuriyi awunganji kapi tcu.com.au/smartcard
Nimarra nimpami kangi TCU 1800 828 232, arrami
Nuwuriyi awunganji kapi TCU branch.
Download:
- ZIP format File size 56.2 MB
Nhaltjan dhu set up ga log in nhokal SmartCard eIM app-lil ga online account-lil
Setting up-ku nhuŋu online account
Ŋunhiyi nhe ga bäki nhuŋu phone wo wiripu mobile device, nhe balaŋ download SmartCard eIM app wo TCU SmartCard eIM app.
Ḻapmaraŋ App Store wo Google Play ga ḻarruŋ ‘SmartCard eIM’-gu.
Djarr’yurr app nhunhiyi based nhokal SmartCard-lil.
Ŋunhiyi nhe ga bäki computer, nhe balaŋ access nhuŋu online account.
Marrtji smartcard.com.au-lil, click ‘Account Login’ page.
Wo ŋunhiyi TCU SmartCard-mirr, marrtji tcu.com.au/smartcard-lil.
Manymak nhe balaŋ set up nhuŋu online account gänan yan balanyamirriy nhe dhu activating-nha nhuŋu SmartCard-tja.
Dhiyaldja example-ŋur limurr dhu milkum SmartCard eIM app.
Ḻapmaraŋ SmartCard eIM app ga djarr’yurr ‘Menu’ garrwar right-hand gali screen-ŋur.
Djarr’yurr ‘Activate your card’. Need nhe nhuŋu SmartCard-ku ga activation code nhe märram mail-kurr rrambaŋi ŋunhiyi card.
Enter nhuŋu Card ID ŋunhiyi printed ŋarakaŋur SmartCard-ŋur.
Enter ŋunhiyi activation code ŋunhiyi letter-ŋur.
Retim ga accept ŋunhiyi ‘Conditions of Use’ djarr’yurr checkbox, bala click ‘Submit’-nha.
Beŋuriny need nhuŋu nhe dhu verify nhuŋu identity.
Enter:
nhuŋu Centrelink Customer Reference Number (CRN)
nhuŋu date of birth, nhakun example-dja 01/01/1980
main nhe lika payment märram Centrelink-woŋ, ga
nhuŋu regular bank account number.
Make sure nhe dhu double check nhuŋu details-ku yorrnha clicking ‘Submit’-dja bili 3 yän nhuŋu chances verify-gu nhuŋu identity-w correctly-ny.
Download:
- ZIP format File size 51.12 MB

Have you thought about?

You may also be interested in these related topics.

Income Management engagement resources

Resource details

Date published: 3 June 2025

Having trouble accessing?

We take care to provide accessible resources. If you need help to access or a different format, you may like to:

Visit our accessibility page Get in contact

Search

Popular searches

How to set up and log into your SmartCard eIM app and online account

About this resource

Setting up your online account

Logging in

Forgot Password

Auslan

Setting up your online account

Logging in

Forgot Password

First Nations language translations

Hau bla setap en log in la yu SmartCard eIM app en anlain account

Setim ap yu anlain account

Enter:

Ngirramini ngini karri nimpakirimi (set up) amintiya log nimi ngini nginjila SmartCard elM app amintiya online account

Karri nimpakirimi nginjila online account

Nguwuriyi yilarruwu (logging in)

Karluwu nimpirimajawu password

Ngini nimpirtimarti wuntawani nginja, arrami ngini jiwujirtmarti awarra ngirramini (information):

Ngini nginja nuwuni TCU SmartCard:

Nhaltjan dhu set up ga log in nhokal SmartCard eIM app-lil ga online account-lil

Setting up-ku nhuŋu online account

Enter:

Have you thought about?

Resource details

Having trouble accessing?

Department of Social Services

Get in contact

Our campaigns

Featured