How to protect yourself from scams

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A scam is when someone tricks you and steals your money or personal information.

Scammers can do this face to face, on the phone, with emails and text messages, or through social media. They also make fake websites that look real.

They can even pretend to be from Services Australia, the Traditional Credit Union (TCU), or Indue.

They will try to trick you into giving them your enhanced Income Management account or SmartCard details.

There are some things you can do that will stop you from being scammed.

Check your emails

Emails from Services Australia, TCU and Indue always come from official email addresses. We do not use email addresses from Outlook, Hotmail or Gmail.

Be careful who you share your personal information with

If we call you, we will start by asking you some questions to make sure that we are talking to the right person.

We will not make threats to scare you into giving us your personal information or ask you to send it to us by email or text.

Do not click on links in emails

We will never send you texts or emails asking you to log into your enhanced Income Management account with a link.

If you get a message with a link you are not sure of, do not click on it, and delete the message.

Stop, check and protect yourself

Always remember to stop and think before you give someone your money or personal information.

Check for signs that it might be a scammer contacting you. If you are not sure, say no, hang up, or delete the message and contact us directly through an official website or phone number.

Act quickly to protect yourself if something feels wrong or a scammer has your information.

If you think you have been contacted by a scammer pretending to be from Services Australia or Indue, call Services Australia on 1800 252 604.

If the scammer pretended to be from TCU, call the TCU on 1800 828 232.

For more information about scams, go to servicesaustralia.gov.au/scams

To learn more about what to do if you have been scammed, go to scamwatch.gov.au

Auslan

Auslan or Australian Sign Language is the language used by the majority of the Australian d/Deaf community.

A scam is when someone tricks you and steals your money or personal information.

Scammers can do this face to face, on the phone, with emails and text messages, or through social media. They also make fake websites that look real.

They can even pretend to be from Services Australia, the Traditional Credit Union (TCU), or Indue.

They will try to trick you into giving them your enhanced Income Management account or SmartCard details.

There are some things you can do that will stop you from being scammed.

Check your emails

Emails from Services Australia, TCU and Indue always come from official email addresses. We do not use email addresses from Outlook, Hotmail or Gmail.

Be careful who you share your personal information with

If we call you, we will start by asking you some questions to make sure that we are talking to the right person.

We will not make threats to scare you into giving us your personal information or ask you to send it to us by email or text.

Do not click on links in emails

We will never send you texts or emails asking you to log into your enhanced Income Management account with a link.

If you get a message with a link you are not sure of, do not click on it, and delete the message.

Stop, check and protect yourself

Always remember to stop and think before you give someone your money or personal information.

Check for signs that it might be a scammer contacting you. If you are not sure, say no, hang up, or delete the message and contact us directly through an official website or phone number.

Act quickly to protect yourself if something feels wrong or a scammer has your information.

If you think you have been contacted by a scammer pretending to be from Services Australia or Indue, call Services Australia on 1800 252 604.

If the scammer pretended to be from TCU, call the TCU on 1800 828 232.

For more information about scams, go to servicesaustralia.gov.au/scams

To learn more about what to do if you have been scammed, go to scamwatch.gov.au

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First Nations language translations

Ny-yinmiya barra jaga ny-jana nggula aburr-anngiya wenga scams
Aburr-guna scam minypa bubu-yolka barra nginyipa mun-ngumurda miy-ma barra nggula mun-nginyipa rrupiya o mun-nginyipa personal information.
Scammers jal aburr-ni gu-gapa gu-guta aburr-nachichiya, gunyuna phone gu-guyinda, rrapa janguny gun-guwukurrja, o minypa social media gu-guyinda. Birripa gubu-jarlaparda gun-guyolkiya websites minypa gun-burral gu-maya.
Birripa minypa aburr-yolkiya barra aburr-ni jimarnjarra gunyuna wenga Services Australia, wugupa Traditional Credit Union (TCU), o Indue.
Birripa barra aburr-yolkiya barra nggula jimarnjarra birripa aburr-ngurrjiya enhanced Income Management Account o SmartCard details wenga.
Gun-gata minypa gu-yurra gu-boya gun-gudericha nula yanma gala aburr-yinmiya nginyipa bubu-yolka yi-anngiya wenga scam.
Jarlapa na nggula jurra
Jurra yi-anngiya wenga Services Australia,TCU rrapa Indue mu-maya mu-workiya yi-anngiya wenga official jurra addresses. Ngayburrpa gala yuchim nyiburr-ni jurra addresses yi-anngiya wenga Outlook, Hotmail o Gmail.
Nyi-naya barra nggula gala barra ana-nga ny-yu mun-nginyipa personal information burr-guta
Minyja barra call aburr-ni nggula, birripa barra bubu-wenggana barra aburr-ni joborr gubu-ngurrja aburr-boy nggula, lika ny-jurrma n-boy janguny jechinuwa nyi-nega lika birripa marn.gi aburr-ni nginyipa ny-jata n-burral nyi-gugaliya.
Birripa gala aburr-yinmiya aburr-burnjerrja o bubu-yolka nginyipa mun-ngiya nginyipa burr-wu barra mun-nginyipa personal information o aburr-wengga nggula ny-jerrma burrwa email o text.
Gala barra click-on nyi-ni gunyuna mu-jurra
Ngayburrpa gala nyiburr-yinmiya nyibi-jerrma nggula mun-nyinyipa jurra o mun-nginyipa mun-guwukurrja ny-jolartcha miy-anngiya gu-guyinda enhanced Income Management account link burr-guta.
Ny-jata nginyipa ny-ma barra janguny mubi-jerrmarra link burr-guta nginyipa gala marng.gi, gala barra click on nyi-ni barra, rrapa ny-yerrwerrma janguny burr-guta.
Dericha, naya nggula rrapa jaga gana nggulawa
N-borruwiya barra nggula n-dericha rrapa borrwa nggula nuwurra nginyipa ana-nga ny-yu mun-nginyipa rrupiya o personal information.
Jarlapa na sign gun-nika gu-wenggan birripa scammer yerrcha bubu-wengganan nginyipa. Ny-jata nginyipa gala n-borrwa nyi-ni, wengga ngika, lika barnja a-yu, o werrwerrma janguny lika burr-wenggana yibirrich aburr-anngiya offical website o phone namba.
Nginyipa barra yibirrich jaga ny-jana nggula minypa galnga ny-jora nyi-ni o scammer yerrcha mbi-manga nggula mun-nginyipa information.
Gun-gata nginyipa n-borrwaja nginyipa jimarnjarra birripa bubu-wenggan wurra aburr-gurda aburr-guyolkiya scammer wenga a-negiya barra Services Australia o Indue, wurra burr-wenggana barra Services Australia gun-gunaga 1800 252 604.
An-gata barra scammer a-yolkiya barra jimarnjarra TCU wenga, wurra burr-wenggana barra TCU gun-gunaga 1800 828 232.
Gun-gata jal nyi-nirra barrwa information gun-anngiya nula scams, gunyuna n-boy servicesaustralia.gov.au/scams
Barrwa jal nyi-nirra mar.ngi nyi-ni barra aburr-yinmiya aburr-workiya gu-ngumurda aburr-jirra nggula nginyipa minypa gun-guna scammed, gunyuna n-boy scamwatch.gov.au
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Hau bla lukaftum misel bram Skam
Scam im wen sambadi trai trik yu en stealim yu mani or yu personal infomashin leigi yu neim address en dat.
Scammers gin duimbat dis feis du feis, langa fone or garra imail en teks mesaj, en soshal midia. En im gin meigim gamman wan websait luk leik rilwan.
Dislot scammer gin pretend im wek la Services Australia, the Traditional Credit Union (TCU), or Indue.
Dey maiti trai ba trik yu ba gibit them yu enhanced Income Management account or SmartCard details.
Sam ting yu gin du ba stabim scammer trikin yu.
Tjeck bla yu imail
Imail bram Services Australia, TCU en Indue, always jendim bram rilwan imail address. We noma jendim bram Outlook, Hotmail or Gmail.
Bi keyaful hu yu shea yu personal infomashin garrim
Ip Melabat kollim yu, wi garra stat by asgim yu sam kwestjin ba meigim showa mela toktokbat na rait person.
Melabat will noma meigim threat ba scare yu to gibit us yu personal infomashin or asgim yu to jendim na us garra imail or teks.
Noma click link langa eni email
Melabat will neba jendim yu teks or imail asgim yu ba log into yu enhanced Income Management account garra link.
Ip yu gajim mesaj garra link yu noma rigin rilwan, noma click im, en dilit dat mesaj strait away.
Stab, tjeck en lukaftum misel
Always rimimba, bla stab en jingabat bifo yu gibit sambadi yu mani, or personal infomashin.
Tjeck bla sign im mait be scammer wan kollimap yu. Ip yu noma sabi, della im no, hengap, en dilit jat mesaj en kontak Melamob diriectly through rilwan websait or fone numba.
Duimbat straitawei ba luganaftum miselp ip imin fil wrong or wan scammer bin gajim yu infomashin.
Ip yu rigin scammer maiti bin kontak yu liarwan imin wek na Services Australia or Indue, kollim Services Australia on 1800 252 604.
Ip jat scammer bin rigin im wek la TCU, kollim TCU la 1800 828 232.
Ba faindat mo infomashin gu na servicesaustralia.gov.au/scams
Ba lenim mo bla wanim yu gin du ip sambadi bin skam yu gu na scamwatch.gov.au
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Ngirramini ngini karri nimatayamangi nuwalamiya kapi awarra scams
Nginanki scam kapi kutakuwapi awuta wurikirimi jirti ngirramini nginanki karri tricks nginja amintiya mintaya nginjila kunawuni amintiya arrami ngirramini nginjila nginanji personal information.
Scammers wuta wurikirimi nginanki ngirramini karri face to face, kangi phone, kiyi email amintiya text messages, arrami kapi social media. Wuta wurikirimi kunyani website ngini warntarrarna.
Wuta awuta kunyani wurimi wurramamuliya wutalamiya Services Australia, kiyi Traditional Credit Union (TCU), arrami Indue.
Wuta wiyi trick wurrumi nginja ngini nanginta nginjila enhanced Income Management account arrami SmartCard ngirramini (details).
Api awunganji nuwunga ngirramini ngini wuntawani nginja karri waya scammed.
Nimpakuluwunyi nginjila emails
Emails kapi wuta Services Australia, TCU amintiya Indue wayajuwa wutawa official email addresses. Ngawa karluwu ngawunga email addresses kangi Outlook, Hotmail amintiya Gmail.
Arrana karri nimatajara nginjila ngirramini ngini personal information
Karri ngawa call ngimi nginja, api ngawa wiyi nanginta nginja ngirramini (questions) pili ngini nginja awarra (right person).
Ngawa karluwu palapi kangi nginja karri nimatakirayi ngawa nginjila ngirramini (personal information).
Karluwu click nimpami links kangi emails
Ngawa karluwu send ngimi nginja texts amintiya emails kiyi nanginta nginja ngini log nimpami kangi nginjila enhanced Income Management account kapi awarra link.
Api ngini nginja juwunga message ngini awarra link api nginja karluwu nimpirimajawu awarra, karluwu click nimpami kangi awarra, amintiya nuwunyawu (delete) awarra message.
Anapa, nimpakuluwunyi amintiya nimpamangi nginja lamiya
Ngini nga pirimungurumi amintiya nga piripungintayi karri nginja nimpakirayi nginjila kunawuni amintiya ngirramini ngini personal information.
Nimpakuluwunyi ngini nyoni ngirramini (signs) ngini scammer wuta nimarra kapi nginja. Api ngini nginja karluwu nimpirimajawu, say no, kiyi hang up, arrami jakumayi (delete) awarra message amintiya nimarra nimpami kapi ngawa kangi nginanki official website arrami phone number.
Api wanikawu tayamangi jalamiya ngini jirti ngirramini arrami scammer arramajawu ngini nginjila ngirramini (information).
Api ngini nginja ngu piripungintayi ngini arrami wuta scammer kunyani wurramamuliya Services Australia arrami Indue, api nimarra kangi awuta Services Australia kapi nanki 1800 252 604.
Api ngini scammer wuta kunyani wurramamuliya wutalamiya TCU, nimarra nimpami kapi TCU kangi 1800 828 232.
Ngini nimpirtimarti nginanki ngirramini (information) ngini scams, nuwuriyi kapi servicesaustralia.gov.au/scams
Api ngini nim pirimungurumi nginanki ngirramini ngini nginja waya scammed, nikiyi nuwuriyi kapi scamwatch.gov.au
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Nyarrparlu nyanu protect-I mani scams-kijaku
Scam-ji ngulaju yangka kuja kangku yapa-karirli yulyurlku yinyi manu purungku jurnta mani maniyi manu marda nyuntu nyangu personal information.
Scammers-ju kaji kangkulu kuja jarrimi face to face, phone-rla marda emails-rla manu text messages wati wana, manu social media wana. Manu ngurrju mani kalu fake website junga nyayirni piya.
Kaji kalu wangkami Services Australia jangka nganta, Traditional Credit Union (TCU) jangka nganta manu Indue jangka.
Kapulu nyarra yulyurlku yinyi yungunpalu jana yinyi nganta nyuntu nyangu enhanced Income Management account manu SmartCard details.
Nyiya kanti-kanti ka karri palka scammer warla pajirninja-kuju.
Nyangka nyuntu nyangu emails.
Emails Services Australia jangka, TCU jangka manu Indue jangkaju yanirni ka official email addresses jangka, nati karnalu use-I mani email Outlook jangka Hotmail jangka manu Gmail jangka, lawa.
Yirri-yirri jarriya nganaku kajinparla share-I mani nyuntu nyangu personal information-ji
Kajirna-ngkulu ring-I mani, kapurnangkulu payirni questions wiyi yangka nyampuju nyuntu japa.
Nati kapurnalu nyarra threat-ni mani yangka lani maninjaku yinjaku nyuntu nyangu personal information-ki manu payirni email wana nganta yilyanjaku manu text wana, lawa.
Nati click-I manta links wati emails wati kirra.
Nati-lparnalu nyarra yilyarla text manu emails nyuntu payirninjaku log on jarrinjaku enhanced Income Management account kurra link kirli, lawa.
Kajinpa mani message link kirli, nyuntu pina wangu yangka, nati click-I manta manu delete manta message-ji.
Stop, manu check-manta manu mampu/protect manta nyanu.
Stop manu manngu-nyangka wiyi yapa kariki yinjaku ngarntiji nyuntu nyangu maniyi manu personal information-ji.
Check-i manta wiyi marda scammer-rlu kangku ring-I mani. Ngurrpajurla jurnta wangkaya no manu hang up jarriya, manu delete manta message manu ring-I manta nganpa marda official website kirra manu phone number kurra.
Act jarriya kapanku kajinpa nyanyi nyiya wrong-ju marda scammer-rlu ka mardani nyuntu nyangu information.
Kajinpa mani phone calls wati scammers jangka kajili nyarra yulyurlku yinyi nyanungurraju Services Australia jangka manu Indue card wardingki, ring-I manta jana Services Australia kurra 1800 252 604 kurra.
Kaji scammer pretend jarrimi TCU wardingki nganta, ring-I manta jana TCU kurra 1800 828 232 kurra.
Maya pina jarrinjaku scams kirliki, yanta servicesaustralia.gov.au/scams kirra
Maya pina jarrinjaku, nyarrpa jarrinjaku yangka kajingkili scam-I mani, yanta scamwatch.gov.au kurra
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Nhaltjandhu protect nhunguwuy nhe scamsngur mala
Scamdja balanyamirriy ngula yoldhu nhunanydhu dhumbalmaram ga manangirr nhungu rrupiya wu personal information mala.
Scammersdhuny li bitjan face to face, phonegurr, emailsdhu ga text messagesdhu, wu social mediakurr. Ga buluny walal li nyal website djama nhakun yuwalknha.
Wiripuny walal li wananggum Services Australiany, Traditional Credit Union (TCU), wu Indue.
Birrkayun wala li baduwaduyunaraw nhungu gurrupanaraw walalanggal enhanced Income Management accountgu wu SmartCard detailsgu.
Some things mala ga ngorra nhe balang biyak marrka balang gulmarang nhunany scammedgu.
Check nhungu emails
Emails mala Services Australiawung, TCU ga Induewung marrtji lika official email addressesngur mala. Yaka limurrli baki email addresses Outlookngur, Hotmail wu Gmailngur.
Dharr biyak gi djakany yolkal nhe dhuka share nhungu personal information
Ngunhiyi limurrdhu ringimap nhungu, ngurruyirryundja limurrdhu ngangthnaray some questions mala marrkadhu make sure limurr ga wanga rightgal yolnguwal.
Yaka limurrdhu burrakum nhunany barrari gurrupanaraw marrka nhedhu gurrupan limurruny nhungu personal informationgu wu ngangthun nhunany djuyyunaraw ngurukiyi emailyu wu textdhu.
Yaka click on linksgu mala emailsngur
Bayngun yan limurrdhu djuyyun nhokal texts wu emails ngangthunaraw nhungu log ingu nhokal enhanced Income Management accountlil linkgurr.
Ngunhiyi nhe dhu message marram linkmirr ngunhiyi yaka nhe sure, yakan yan click ngunhiyi, ga deletenha messagedja.
Gulyurr, check ga protect nhunguwuy nhe
Biyak biliki guyanga gulyunaraw ga guyangaw yorrnha gurrupul bawalamirriny rrupiya nhungu wu personal information.
Check signsgu mala wanha balang ngunhiyi scammer nhungu ga contacting. Ngunhiyi nhe yaka sure, yakayurr, hang up, wu delete ngunhiyi message ga contact limurrung directly official websitegurr wu phone number.
Bondi act marrka protect nhunguwuy nhe ngunhiyi nheka dhakayngama something wrong wu scammer’y nhungu information marram.
Ngunhiyi nheka guyanga nhunany contacted scammer’y ngunhiyi ga wananggum Services Australia’ny wu Indue’ny, ringimap Services Australia’w dhipal 1800 252 604lil.
Ngunhiyi ga scammer’y wananggum TCU’ny, ringimap TCU’w dhipal 1800 828 232lil.
Bulu informationgu scambuy, marrtji servicesaustralia.gov.au/scams lil
Bulu marngi dhinyaraw nhaltjandhu ngunhiyi balang nhunany scammed, marrtji scamwatch.gov.au lil
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Date published: 18 June 2025

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Last modified 28 October 2025.