Information for participants
Disability Employment Services participant information
Disability Employment Services (DES) program participants can choose the services they receive and how they receive them.
We have a range of information and resources to help.
Participant information pack
The DES participant information pack helps participants make informed choices on their employment journey. It includes frequently asked questions (FAQs).
DES Participant Information Pack
Inclusive Employment Australia
The DES program is changing.
A new program will replace DES later this year. The new program is called Inclusive Employment Australia.
Current DES participants do not need to do anything. You will be sent a letter from the Department that will give you more information about Inclusive Employment Australia.
About the new program
The Australian Government is making it easier to prepare for, find and maintain work, and grow your career.
Inclusive Employment Australia is all about you.
Finding a job is different for everyone, and Inclusive Employment Australia understands this.
Inclusive Employment Australia puts you first. Your provider will help you to get ready for work, find a job, and keep it.
Inclusive Employment Australia includes many different providers who will take time to understand what you need. They can create services that work better for you and can be adjusted to fit your situation.
More people can now join, including those who can only work a few hours weekly or don't get government payments.
You can now get help for as long as you need it while looking for work, with no two-year time limit.
What this means for DES participants
There will be no changes to your work or payments. You can continue doing the tasks and activities organised for you by your DES provider.
We will write to you with more information about transferring to the new program.
Learn more about Inclusive Employment Australia(Opens external website).
More information
If you have any questions, you can:
- Speak to your current DES provider
- Visit the Disability Gateway (Opens external website)
- Call the National Customer Service Line on 1800 805 260*.
The following information may also be of interest to DES participants.
- DES Service Guarantee(Opens external website)
- Disability Employment Services performance scorecards
- Complaints and referrals
- Employment | Disability Gateway(Opens external website)
*Call charges apply for calls to ‘13’ and ‘1800’ numbers from mobile phones.
If you need an interpreter, call TIS National on 13 14 50* and ask for 1800 805 260*.
If you are d/Deaf, hard-of-hearing or have speech communication difficulties, please contact the National Customer Service Line through the free National Relay Service. For more information, visit accesshub.gov.au(Opens external website).