Complaints, referrals and reporting

Information about how to make a complaint, get a referral or report abuse and neglect of people with disability.

Complaints and referrals 

The Complaints Resolution and Referral Service is available for you to discuss concerns about your employment services provider, Australian Disability Enterprises (ADE) and/or Advocacy Services that are funded by the Australian Government.

Visit the Complaints Resolution and Referral Service website(Opens external website) for more information.

The Complaints Resolution and Referral Service accepts complaints from service users within 24 months of an alleged incident. Complaints reported outside of the 24-month period may be difficult to investigate and a resolution may not be able to be provided to service users. 

Reporting claims of abuse and neglect 

The National Disability Abuse and Neglect Hotline is a free, independent and confidential service. You can call the hotline to report abuse and neglect of people with disability in Australian or state and territory funded disability services.

The hotline is open Monday to Friday, 9 am to 7 pm AEST/AEDST. It is not open on Australian national public holidays.

The National Relay Service (NRS) can help you contact someone in the case of emergency if you're deaf or find it hard to hear or speak to hearing people on the phone.

  • Call 1800 555 660 Monday to Friday, 8 am to 6 pm AEST (closed on public holidays)  
  • TTY 1800 555 630. Fax 1800 555 690. SMS 0416 001 350. 
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DSS2710 | Permalink: www.dss.gov.au/node/2710