Complaints and referrals

Information on making a complaint if you are concerned about a decision, process or service.

Complaints about certification decisions or processes 

Complaints about certification decisions or processes can be followed up through the Joint Accreditation System of Australia and New Zealand (JAS-ANZ).

Visit the JAS-ANZ website(Opens external website) for more information.

Reporting claims of abuse and neglect 

The National Disability Abuse and Neglect Hotline is for reporting abuse and neglect of people with disability.  

Email hotline@glresolution.au.

Call 1800 880 052 (toll free) and speak with an experienced Hotline staff member.

Visit the National Disability Abuse and Neglect Hotline website(Opens external website) for more information.

Complaints from service users 

The Complaints Resolution and Referral Service is available for you to discuss any concerns you may have about your Disability Employment Services (DES) provider, Australian Disability Enterprises (ADE) and/or Advocacy Services that are funded by the Australian Government.

Email crrs@glresolution.au

Call 1800 880 052 (free call).

Visit the Complaints Resolution and Referral Service website(Opens external website) for more information.

The Complaints Resolution and Referral Service is able to accept complaints from service users within 24 months of an alleged incident. Complaints reported outside of the 24-month period may be difficult to investigate and a resolution may not be able to be provided to service users.

 

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DSS2710 | Permalink: www.dss.gov.au/node/2710