Disability Employment Services
Disability Employment Services help people with disability find work and keep a job. Through Disability Employment Services, people with disability, injury or health condition may be able to receive assistance to prepare for, find and keep a job.
Providers of Disability Employment Services are called DES Providers. DES Providers are a mix of large, medium and small for-profit and not-for-profit organisations experienced in supporting people with disability, as well as providing assistance to employers to support employees with disability in the workplace.
Disability Employment Services has 2 parts:
- Disability Management Service is for job seekers with disability, injury or health condition who need assistance to find a job and occasional support in the workplace to keep a job.
- Employment Support Service is for job seekers with permanent disability who need help to find a job and who need regular, ongoing support in the workplace to keep a job.
The DES program gives participants flexibility and choice in the services they receive and how they receive them, with participants able to choose their preferred provider when they first enter the program.
JobAccess can provide you with all the information you need on disability employment, including DES. JobAccess is the national hub for workplace and employment information for people with disability, employers and service providers.
A list of current DES Providers is available at https://www.dss.gov.au/disability-and-carers-programs-services/des-providers
DES and Mainstream Employment Services
The Australian Government is committed to giving Australians with disability choice and control over how they receive services, while ensuring the employment services meet their needs and requirements.
From 1 January 2022, job seekers who are eligible for DES may be offered the option to participate in mainstream digital employment services instead of DES. This change will empower job seekers who are able to manage their own search for employment to have greater control over the services they access.
Job seekers with disability who choose digital services will remain eligible for DES and can request a referral to a DES Provider at any time while receiving digital services. Job seekers who have not started a job within 12 months will be referred to a DES Provider.
The Australian Government is committed to increasing employment opportunities for people with disability by equipping DES participants with the necessary education and training to secure long-term employment. From 1 January 2022, education placements will be prioritised for training courses that are relevant to recognised skills shortages.
DES Quality Framework
The Australian Government has announced a new Disability Employment Services (DES) Quality Framework (Framework) that will be in place from July 2023. The new Framework is designed to ensure the delivery of high quality, tailored services for people with disability. It will ensure providers are listening and responding to the needs of individuals and employers to drive meaningful and sustained quality improvement.
The Framework will be in place from July 2023 with a phased implementation over the second half of 2023.
The Department consulted with the sector and other stakeholders to inform the Framework. A Discussion Paper released in December 2022 and a series of targeted consultation workshops held in June provided important feedback. A summary of feedback for these consultations is available.The Department will continue to consult with the disability employment sector and DES participants to develop and pilot the measures and tools to support the assessment under the Framework.
An Easy Read version of the Framework will be available in the coming weeks.
Future of Disability Employment Services
The Australian Government knows that people with disability and employers need a service that meets their needs and provides the right support. The Government has agreed to undertake a phased approach to reforming disability employment. The current DES program has been extended for 2 years, to 30 June 2025.
In an effort to improve systems and services for job seekers and employers, the Government is developing a new specialist disability employment services model to replace the current DES program. The new model will ensure that people with disability are not left behind and employers can utilise an untapped workforce.
It is crucial to learn from the experiences of people with disability. The Department of Social Services has been consulting with people with disability, employers, academics, disability representative organisations and providers on the design of the new model. You can find out more about the new specialist disability employment services model.
National Panel of Assessors
As part of the October 2023 Budget the Government extended the NPA program for 2 years to 30 June 2025, in line with the extension to DES. The NPA provides a range of independent assessment services to assist people with disability who are seeking employment and/or to keep sustainable employment.
- Media release – Disability Employment Services Quality Framework
- Disability Employment Services Quality Framework
- Employment Services Assessment (ESA) review report
- Disability Employment Services Grant Agreement
- Disability Employment Services Guidelines
- Disability Employment Services Charter of Contract Management
- Mid-term Review of the Disability Employment Services (DES) Program
- National Panel of Assessors Grant Agreement
Want to know more?
- Visit the JobAccess website for more information or to find your local DES Provider
- Call JobAccess on 1800 464 800.