Complaints and Referral Processes

Complaints about certification decisions or processes

Complaints about certification decisions or processes can be followed up through the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) on JAS-ANZ (

Complaints from service users

The Complaints Resolution and Referral Service (CRRS) on 1800 880 052 is available for you to discuss any concerns you may have about your Disability Employment Services (DES) provider, Australian Disability Enterprises (ADE) and/or Advocacy Services that are funded by the Australian Government.

Phone: 1800 880 052 (free call)

Reporting claims of abuse and neglect

The National Disability Abuse and Neglect Hotline is for reporting abuse and neglect of people with disability. They can be contacted by email on or by visiting the website at Disablity Hotline or Call 1800 880 052 (toll free) and speak with an experienced Hotline staff member

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