National Disability Advocacy Program (NDAP)

What’s New

Thank you for everyone who put in a submission to the public consultations on the DSS Engage website. We received over one hundred and fifty submissions. These submissions will help us develop a new NDAP which delivers the best outcomes for those who need it most. Public submissions can be viewed at


The National Disability Advocacy Program (NDAP) provides people with disability with access to effective disability advocacy that promotes, protects and ensures their full and equal enjoyment of all human rights enabling community participation.

Advocacy for people with disability can be defined as speaking, acting or writing with minimal conflict of interest on behalf of the interests of a disadvantaged person or group, in order to promote, protect and defend the welfare of and justice for either the person or group by:

  • Acting in a partisan manner (i.e. being on their side and no one else's);
  • Being primarily concerned with their fundamental needs;
  • Remaining loyal and accountable to them in a way which is empathic and vigorous(whilst respecting the rights of others); and
  • Ensuring duty of care at all times.

Approaches to disability advocacy can be categorised into six broad models being:

  • Citizen advocacy: matches people with disability with volunteers.
  • Family advocacy: helps parents and family members advocate on behalf of the person with disability for a particular issue.
  • Individual advocacy: upholds the rights of individual people with disability by working on discrimination, abuse and neglect.
  • Legal advocacy: upholds the rights and interests of individual people with disability by addressing the legal aspects of discrimination, abuse and neglect.
  • Self advocacy: supports people with disability to advocate for themselves, or as a group.
  • Systemic advocacy: seeks to remove barriers and address discrimination to ensure the rights of people with disability.

NDAP agencies can also assist you with issues that may arise with the National Disability Insurance Scheme (NDIS) or with your support providers.

Service Area

Agencies are funded to provide disability advocacy support in specific geographic areas.

The NDAP Provider Finder is a web-based application for people with disabilities, carers and their families, to search for advocacy agencies funded by the Australian Government by Postcode, State or Provider Type.


NDAP agencies may be categorised into generalist or specialist agencies:

  • Generalist agencies provide advocacy support to people with any type of disability or cultural background.
  • Specialist agencies may provide advocacy support to people with disability:
    • with a specific type of disability;
    • from Diverse Cultural and Linguistic backgrounds; or
    • from Aboriginal and Torres Strait Islander backgrounds.

NDAP and the NDIS

For NDAP agencies based in the National Disability Insurance Scheme (NDIS) launch sites, there are additional roles which may include assisting people through the planning and internal review processes with the National Disability Insurance Agency (NDIA). Funding has been provided via the External Merits Review – Support Component to provide assistance to people with disability seeking an external review of NDIA decisions through the Administrative Appeals Tribunal, which is an important mechanism to ensure that decisions are fair and robust.

NDAP Programme Guidelines

The policy and implementation of the NDAP is guided by the principles and objectives of key legislation, conventions, agreements and frameworks, including but not limited to: the United Nations Convention on the Rights of Persons with Disabilities; the National Disability Strategy; the National Disability Agreement, the National Disability Advocacy Framework; and the Disability Services Act 1986 (DSA).

NDAP agencies receive funding under the DSA. The DSA and its associated Principles and Objectives have a focus on outcomes for people with disability. All disability advocacy agencies funded under the NDAP must comply with the DSA and the applicable standards.

In 2011 the Australian Parliament passed amendments to the DSA, as part of the Social Security and Other Legislation Amendment Bill (SSOLA Bill), to mandate the introduction of a Quality Assurance system for NDAP.

The Department of Social Services (DSS) has developed a suite of Programme Guidelines which provides grants funding, and the suite of Activities that contribute to that Programme. Information about the Disability and Carer Support Activity, which includes the NDAP is available through the Disability, Mental Health and Carers Programme.

NDAP Operational Guidelines

Operational Guidelines have also been developed, as an adjunct to the DSS’ Programme Guidelines, for the National Disability Advocacy Program (NDAP). The NDAP Operational Guidelines provide more specific information about the program, and should be viewed in conjunction with DSS Programme Guidelines.

Target Group

The target group for advocacy support provided by NDAP agencies, as required under section 8 of the DSA, consists of people with disability that:

  1. ‘is attributable to an intellectual, psychiatric, sensory or physical impairment or a combination of such impairments;
  2. is permanent or likely to be permanent; and
  3. results in:
    1. a substantially reduced capacity of the person for communication, learning or mobility; and
    2. the need for ongoing support services.

Further Information about NDAP

Further information about NDAP can be obtained by viewing the video – National Disability Advocacy Program, Advocacy for people with disability or by contacting the Department via:


Disability and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601


For day to day issues relating to funding agreements and other program and operational matters, disability advocacy agencies should contact the NDAP Grant Agreement Manager in their local Department of Social Services State and Territory office.

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