Strengthen specialist family violence crisis and case management responses

The family violence case management program requirements were published in July 2022. For more information see Working with victim survivors of family violence - DFFH Service Providers.

The requirements describe what agencies need to do to ensure consistent, high-quality services for victim-survivors, including setting expectations about how services must respond to children and young people who have experienced family violence.

The Family Violence Crisis Response Model was finalised in August 2023 and seeks to improve the way the family violence service system works together to support victim survivors.

The model introduced shared responsibility for crisis responses to support victim survivors and manage serious family violence risk. The model sets out the roles and responsibilities of services involved and promotes choice and safety for victim survivors needing crisis support.

Family Violence Crisis Brokerage funding enables rapid responses to support victim-survivors to remain safely in their home where possible, or to secure alternative accommodation, transport, food and other types of material aid to enable them to safely leave the home.

This funding is allocated to all family violence service providers which provide crisis responses as part of the Crisis Response Model.