Activity details
Continuing funding for a pilot program within Services Australia to enhance service delivery for victim-survivors and provide a more integrated response (until June 2024).
Implementation progress update
The Family and Domestic Violence Pilot launched in 2021. The pilot applied a case management approach for child support customers where a family and domestic violence (FDV) risk was identified.
Throughout the pilot the Agency monitored the progress to design new ways of supporting customers experiencing FDV, across all payments and services.
The pilot ended on 30 June 2024, however this approach continues to be applied to child support customers where FDV risks have been identified.
A formal evaluation will be completed to measure the impact that a specialised case management approach has for customers affected by FDV.
More information
- Learn about the National Plan to End Violence against women and children 2022-2032.
- Read the First Action Plan 2023-2027.
- Browse the First Action Plan 2023-2027 Activities Addendum update.