Activity details
The Domestic Violence Crisis Line (DVCL) is a telephone-based service which runs 24 hours a day, 7 days a week and provides victim-survivors with access to specialist domestic and family violence (DFV) services. This includes a specialist, trauma-informed assessment of the caller's current needs, and referral to homelessness support, legal or DFV services.
Implementation progress update
The 24/7 DVCL is a telephone-based service that engages with women and their children experiencing, or at risk of experiencing homelessness due to DFV through an intake and assessment process.
The DVCL incorporates a quick response coercive control screening, risk assessment and referral service to homeless support services, legal and DFV services.
The 24/7 service has enabled victim-survivors to access specialist DFV services, trauma informed specialist assessment and support at any time of the day or night, rather than calls being taken by another service provider and handed back to DVCL during business hours.
In 2024-25, the DVCL received top-up funding of $854,000 from the South Australian Attorney-General's Department to help the service continue to run 24/7. On 18 December 2024, the State Government announced $880,000 per annum in additional funding will be provided to increase DVCL staffing levels and enhance the capacity of the DVCL to take calls outside of business hours.
The DVCL has been funded to continue into 2026.
More information
- Learn about the National Plan to End Violence against women and children 2022-2032.
- Read the First Action Plan 2023-2027.
- Browse the First Action Plan 2023-2027 Activities Addendum update.