Complaints about Inclusive Employment Australia providers
Making a complaint
We recommend you talk with your provider to resolve the matter first. There are other ways to make a complaint if you are unable to speak with your provider or are not happy with your provider’s response.
Complaints Resolution and Referral Service
The Complaints Resolution and Referral Service (CRRS) is available for you to discuss any concerns you may have about your Inclusive Employment Australia provider.
The CRRS is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST) and Australian Eastern Daylight-Saving Time (AEDST), excluding Australian national public holidays.
Contact the CRRS:
- Call 1800 880 052 (toll free)
- Callers who are deaf or have a hearing or speech impairment can contact the National Relay Service (NRS)(Opens external website) by calling 133 677 then asking for 1800 880 052
- Callers from a non-English speaking background can use the Translating and Interpreting Service (TIS)(Opens external website) by calling 13 14 50
- Submit your complaint via the Online Complaints Form(Opens external website).
Visit the JobAccess website for more information on the Complaints Resolution and Referral Service(Opens external website).
The CRRS handles complaints from service users within 24 months of an alleged incident. Complaints reported outside of 24-months may be difficult to investigate and they may not be able to be provide a resolution.
National Customer Service Line
If you have a provider, the National Customer Service Line (NCSL) can help you with:
- enquiries about your program
- complaints
- feedback
- transferring to a new provider.
The NCSL is available from 9 am to 7 pm AEST, Monday to Friday. This service is closed on national public holidays.
Contact the NCSL:
- Phone: 1800 805 260 (free call from land lines)
- Email: NationalCustomerServiceLine@dewr.gov.au
Department of Social Services
We can handle your complaint if you feel unable to speak to your provider and have tried to resolve your matter through the CRRS or the NCSL.
Contact us:
- complete our online form(Opens external website)
- email complaints@dss.gov.au
- call our complaints line 1800 634 035
- fax 02 6133 8442
- Write to:
DSS Feedback
GPO Box 9820
Canberra ACT 2601