Contacts page
General complaints about DSS programs or DSS funded service providers are dealt with under the DSS Complaints Management process. However, if your complaint relates to a program or service funded by another agency or department, the table below may assist you in getting to the right area to submit your complaint. It is best to lodge your complaint with these areas directly in the first instance, as DSS may not be able to help you.
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Complaint Relates to: |
Contact Information |
Name of Department / Website |
|---|---|---|
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The assessment or delivery of a service provided by Services Australia or a service provider. For example, Payment of benefits, Centrelink, Social Security, Pensions |
Phone regarding Feedback and Complaints 1800 132 468 |
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Ageing and Aged Care |
Phone Switchboard: 02 6289 1555 |
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Child Care |
Phone Switchboard: 1300 566 046 |
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visa, citizenship, travel or trade, including bringing goods in and out of Australia |
To make an enquiry: Phone Switchboard: 131 881 |
Department of Home Affairs - Compliments, complaints and suggestions Department of Home Affairs - Compliments - General enquiries form |
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Employment Services, Job seekers, for example jobactive, Transition to Work, Work for the Dole |
Phone Switchboard: 1800 805 260 |
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Policy queries regarding Domestic Policy, National Security and International Policy, Indigenous affairs and Communication with a Minister |
Phone Switchboard: 02 6271 5111 |
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Employee/Employer disputes |
Phone Switchboard: 1300 799 675 |
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