Gambling Reforms

The National Consumer Protection Framework for Online Wagering

The Australian Government, together with the State and Territory Governments, has introduced the National Framework, a suite of minimum consumer protections for people who gamble online.

The National Framework provides, for the first time, stronger consumer protections for Australians gambling online.

The National Framework consists of 10 measures to empower individuals and minimise the harm from online gambling. The measures provide easy-to-use tools and information to support people to better control their gambling. These tools include a voluntary opt-out pre-commitment scheme and BetStop, the national self-exclusion register.

The National Framework applies to all licensed online wagering service providers and will offer protection to all active account holders.

Implementing the National Framework Measures

To date, the Commonwealth, together with state and territory governments, have implemented 7 of the 10 measures.

Measure 1: Prohibition of lines of credit

Online gambling service providers cannot provide credit to people who gamble on their site or app (with limited exemptions). Visit the Australian Communications and Media Authority (ACMA) website for more details.

Implementation status: Implemented 17 February 2018

Regulated by: Australian Communications and Media Authority via the Interactive Gambling Amendments Act 2017

Measure 2: Payday lenders

Restricting the use of small amount credit contracts (payday lending) for online gambling to better protect consumers.

Implementation status: Implemented 17 February 2018

Regulated by: Australian Communications and Media Authority via the Interactive Gambling Amendments Act 2017.

Measure 3: Customer verification

The maximum customer verification period has been reduced from 14 days to 3 days.

Underage gamblers and those who have self-excluded are more vulnerable. Quicker identity and age verification is critical in reducing harms to these groups.

Implementation status: Implemented 26 February 2019, updated 2 May 2022

Regulated by: Australian Transaction Reports and Analysis Centre (AUSTRAC) via the Anti Money Laundering and Counter Terrorism Financing Rules Instrument 2007 (AML/CTF Rules)

Measure 4: Restrictions on inducements

Online gambling providers cannot offer any incentives to open an account or to refer another person to open an account.

This measure protects consumers from incentive-based marketing and strengthens standards for direct marketing.

Implementation status: Implemented 26 May 2019 (all jurisdictions except NSW) and 26 November 2019 (NSW)

Regulated by: States and territories

Measure 5: Account closure

Online gambling providers have to prominently display information on how to close an account. The account closure process must start as soon as the provider receives the request. Providers cannot entice consumers to keep an account open.

Implementation status: Implemented 26 May 2019 (all jurisdictions except NSW) and 26 November 2019 (NSW)

Regulated by: States and territories

Measure 6: Voluntary opt-out pre-commitment scheme

Every online gambling provider is required to offer deposit limits. Customers can track and manage their gambling by setting limits before they start gambling. The deposit limits cannot be increased on the spot.

Implementation status: Implemented 26 May 2019.

Regulated by: States and territories.

Measure 7: Activity statements

Activity statements increase consumers’ awareness of their spending, wins, and losses. They will be sent monthly and will be easily accessible.

Implementation status: Implemented 31 July 2022.

Regulated by: States and territories

Measure 8: Consistent gambling messaging

All online gambling providers must use the same messaging about the risks and potential harm of gambling. This ensures consistent and effective messaging about safer gambling practices.

This includes:

  • advertising
  • direct marketing
  • websites
  • other direct communications to consumers.

Implementation status: In progress.

Regulated by: States and territories

Measure 9: Staff training

All staff involved in the online gambling industry will be required to undertake training in the responsible service of online wagering. This will reduce harm by creating a culture of safer gambling within wagering organisations nationally.

Implementation status: In progress.

Regulated by: States and territories

Measure 10: National self-exclusion register

BetStop, the National Self-exclusion Register will allow consumers to exclude themselves from all interactive gambling services in Australia. Registering will be a quick and easy process. People will be able to exclude themselves from all interactive gambling services and direct marketing for a minimum of 3 months, up to a lifetime.

Implementation status: In progress. Further information is available at National Self-exclusion Register (ACMA website)

Regulated by: Regulated by the Australian Communications and Media Authority through the Interactive Gambling Act 2001

Helpful links

Related pages

Gambling support
State and Territory regulators of gambling
Gambling Research
Information for Online Wagering Service Providers

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