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Questions about DES providers

Questions about DES providers What happens when you meet your DES provider? When you meet your DES provider, they will: talk to you about their services  explain how they can help you. A DES provider will also ask about your life and what you want to do. For example, they will ask: what work you want to do what skills …

Questions about sharing your personal information

Questions about sharing your personal information What personal information do you need to share? Sharing your personal information will help your DES provider find the right job for you. This includes personal information about your: health education work experience interests and goals. It also includes personal …

Questions about DES

Questions about DES What is DES? DES helps people: get ready for a job find and keep a job. This includes people with: disability an illness a health condition. We call people who take part in DES participants. DES is delivered by DES providers. You can use the JobAccess website to find more information about DES.  …

Questions about Codes of Conduct

Questions about Codes of Conduct What Codes of Conduct should DES providers follow? A Code of Conduct is a set of rules about how everyone should behave.  DES providers must follow certain Codes of Conduct. This includes the Disability Services and Inclusion (Code of Conduct) Rules 2023. …

Questions about what you have to do

Questions about what you have to do What do you need to do as a participant? You could get payments through Services Australia while you’re looking for a job. But to receive some of these payments, there are certain rules you need to follow. For example, you must: go to meetings with your DES provider follow the Job …

Questions about making a complaint

Questions about making a complaint What can you do if you’re not happy with your DES provider? You should try talking to your DES provider if you’re not happy with their service. They must explain how they: will look into your problem might fix the problem. If you still aren’t happy with your DES provider, you can …