Help and Support

Quick escape

If you or someone you know are in immediate danger, call 000.

Support Services

This page provides specific contact details for services available Australia-wide and in each State and Territory.

More information about Women’s Safety can be found in related agencies and sites.

Crisis line numbers

Australia-wide Phone

1800RESPECT

The national sexual assault, family and domestic violence counselling service for anyone in Australia who has experienced, or is at risk of, family and domestic violence or sexual assault. 24 hours, 7 days a week.

1800 737 732

Relationships Australia

Support groups and counselling on relationships, and for abusive and abused partners.

1300 364 277

Mensline Australia

Supports men who are dealing with family and relationship difficulties. 24 hours, 7 days a week.

1300 789 978

Kids Helpline

Telephone, email and web counselling for children and young people.

24 hours, 7 days a week.

1800 55 1800

Australian Childhood Foundation

Counselling for children and young people affected by abuse.

24 hours, 7 days a week.

1800 176 453
Australian Capital Territory Phone

Domestic Violence Crisis Service

Crisis intervention and counselling, family violence intervention program, education and information for the community. 24 hours, 7 days a week.

02 6280 0900

Canberra Rape Crisis Centre

Crisis support, counselling advocacy and support programs for men and women.

7am -10.30pm

02 6247 2525
New South Wales Phone

NSW Domestic Violence Line

Provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

24 hours, 7 days a week.

1800 656 463/ TTY 1800 671 442

NSW Rape Crisis

Provides telephone and online counselling for anyone who is or has experienced sexual violence and their supporters,

24 hours, 7 days a week.

1800 424 017
Northern Territory Phone

Sexual Assault (Katherine)

Mon - Fri 9am – 5pm

08 8973 8524

Sexual Assault (Tennant Creek)

Mon - Fri 9am – 5pm

08 8962 4361

Sexual Assault Referral Centre (Darwin)

Free emergency service that provides crisis counselling and other support needs to both adult and children who have experienced any form of sexual assault or sexual abuse, either recently or in the past.

24 hours, 7 days a week.

08 8922 6472

Sexual Assault Referral Centre (Alice Springs)

Free emergency service that provides crisis counselling and other support needs to both adult and children who have experienced any form of sexual assault or sexual abuse, either recently or in the past.

24 hours, 7 days a week.

08 8955 4500

Catherine Booth House

Short term crisis accommodation, referral and support for adult and young women over 18 years old.

24 hours, 7 days a week.

08 8981 5928

Darwin Aboriginal and Islander Women’s Shelter

Support, referral, outreach and domestic violence crisis accommodation for Aboriginal and Torres Strait Islander women who are homeless or escaping family violence.

24 hours, 7 days a week.

08 8945 2284

Dawn House (Darwin)

Crisis accommodation and support service for women with children who are experiencing or escaping domestic or family violence.

24 hours, 7 days a week.

08 8945 1388

Ruby Gaea (Darwin)

Free counselling and support to women and children who have experience sexual assault at any time in their life.

Monday – Friday 8.30am to 5pm.

08 8945 0155
Queensland Phone

DVConnect Womensline

Free state wide telephone service that provides confidential counselling and referral to crisis accommodation for women and children affected by domestic or family violence and those who are concerned about a friend or family member.

24 hours, 7 days a week.

1800 811 811

DVConnect Mensline

Free state wide telephone service that provides counselling and referral for men for a range of issues especially those who have experienced or use domestic and family violence and those who are concerned about a friend or family member.

9am – 12 midnight, 7 days a week.

1800 600 636

DVConnect Sexual Assault Helpline

Telephone service that provides counselling to women, men and young people who have experienced or are concerned someone they know has experienced sexual assault or abuse.

7.30am – 11.30pm, 7 days a week.

1800 010 120
South Australia Phone

Domestic Violence and Aboriginal Family Violence Gateway Services

Counselling and support for women experiencing domestic and family violence.

24 hours, 7 days a week.

1800 800 098

Yarrow Place Sexual Assault Services

Lead public health agency responding to adult rape and sexual assault in South Australia for people aged 16 years and over.

24 hours, 7 days a week.

1800 817 421
Tasmania Phone

Family Violence Counselling and Support Service

Family Violence Counselling and Support Service offers professional and specialised services to assist children, young people and adults affected by family violence.

9am to midnight on weekdays and 4pm to midnight on weekends and public holidays.

1800 608 122

Safe at Home Family Violence Response and Referral Line

Tasmanian information and referral service where callers are able to access the full range of response, counselling, information and other support services provided by Safe at Home. 24 hours, 7 days a week.

1800 633 937
Victoria Phone

Safe Steps Family Violence Response Centre

Victorian statewide service providing telephone support, information, referral, safety planning and risk assessment for women and children experiencing family violence.

24 hours, 7 days a week.

1800 015 188

Sexual Assault Crisis Line

A statewide confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault. 24 hours, 7 days a week.

1800 806 292
Western Australia Phone

Women’s Domestic Violence Helpline

Statewide service providing support and counselling for women experiencing family and domestic violence.

24 hours, 7 days a week.

1800 007 339

Sexual Assault Resource Centre

Statewide service providing emergency services and counselling for people who have experienced both past and recent sexual assault.

1800 199 888
Other support services Phone

National Disability Abuse and Neglect Hotline

An Australia-wide telephone hotline for reporting abuse and neglect of people with disability

9am to 9pm weekdays and 10am to 4pm weekends and public holidays.

1800 880 052 / TIS : 13 14 50 / NRS : 1800 555 677

Translating and Interpreting Service

Free phone service to gain access to an interpreter in your own language. 24 hours, 7 days a week.

131 450

eSafetyWomen

The eSafetyWomen resources aim to help women manage technology risks and abuse by giving women the tools they need to be confident when online.

 

1800 ELDERHelp

A free call phone number that connects callers with services in their state or territory for information and advice on elder abuse.

1800 353 374

Keeping Women Safe in their Homes

A range of service providers across Australia providing assistance to women and their children who have experienced family and domestic violence to remain in their homes, or a home of their choosing, when it is safe and appropriate to do so.

 

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What is domestic violence?

Domestic or family violence can include any behaviours used by one person to establish and maintain power and control over their partner or another person in his/her family, including:

  • physical abuse - including direct assaults on the body, use of weapons, driving dangerously, destruction of property, abuse of pets in front of family members, assault of children, locking the victim out of the house, and sleep deprivation.
  • sexual abuse - any form of forced sex or sexual degradation, such as sexual activity without consent, causing pain during sex, assaulting genitals, coercive sex without protection against pregnancy or sexually transmitted disease, making the victim perform sexual acts unwillingly, criticising, or using sexually degrading insults.
  • emotional/psychological abuse - can include a range of controlling behaviours such as control of finances, isolation from family and friends, continual humiliation, threats against children or being threatened with injury or death.
  • verbal abuse - continual ‘put downs’ and humiliation, either privately or publicly, with attacks following clear themes that focus on intelligence, sexuality, body image and capacity as a parent and spouse.
  • social abuse - systematic isolation from family and friends through techniques such as ongoing rudeness to family and friends, moving to locations where the victim knows nobody, and forbidding or physically preventing the victim from going out and meeting people.
  • economic abuse - complete control of all monies, no access to bank accounts, providing only an inadequate ‘allowance’, using any wages earned by the victim for household expenses.
  • spiritual abuse - denying access to ceremonies, land or family, preventing religious observance, forcing victims to do things against their beliefs, denigration of cultural background, or using religious teachings or cultural tradition as a reason for violence.

What is sexual assault or violence?

Sexual violence is any behaviour of a sexual nature which is unwanted or occurs without consent. It includes sexual harassment, sexual assault, childhood sexual abuse and rape. Sexual violence is an abuse of power which may involve the use of physical force, threat or coercion.

What help is available?

Countering violence against women is a shared responsibility and requires a national response. The Commonwealth Government sets the national policy agenda and provides a number of services that can assist people experiencing family or domestic violence, including support through the social security system, as well as housing, health, education and legal assistance services.

States and Territories are primarily responsible for the delivery of frontline services, and for the administration of justice and child protection responses. These include specialist domestic violence services, perpetrator programs, emergency accommodation, generalist services (eg health services, family relationships services), and police and the court system.

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