Help and Support

Emergency Situation

For emergency situations that require immediate and urgent assistance call 000.

Confidential Counselling and Information Service

1800 RESPECT: 1800 737 732

The National Sexual Assault, Family & Domestic Violence Counselling Service is a confidential telephone and online counselling service, staffed by professional counsellors to assist any person who has experienced, or is at risk of, family and domestic violence and/or sexual assault.

1800 RESPECT is free, confidential and available 24 hours a day, 7 days a week. Professionally qualified, specialist counsellors will provide counselling, information, advice and referrals to relevant local services. You can access this service by calling 1800 RESPECT (1800 737 732) or visiting the 1800Respect website.

National Relay Service

If you are deaf or have a hearing or speech impairment and wish to contact a counsellor:

  • TTY users - phone 133 677 and ask them to contact the Helpline for you
  • Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 and ask them to contact the Helpline for you
  • Internet relay users - visit the National Relay Service website and ask them to contact the Helpline for you

For more information visit the National Relay Service website.

Translating and interpreting service

If you do not speak English well and you wish to speak to a counsellor, call the Translating and Interpreting Service 13 14 50 and ask them to contact the Helpline for you.

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Crisis line numbers

This page provides specific contact details for services available Australia-wide and in each State and Territory.

More information about Women’s Safety can be found in related agencies and sites.

Crisis line numbers
Australia-wide Phone
1800 RESPECT Sexual Assault, Family & Domestic Violence Counselling Line

(1800 737 732)

Relationships Australia 1300 364 277
Mensline Australia 1300 789 978
Australian Capital Territory Phone
Domestic Violence 02 6280 0900
Sexual Assault 02 6247 2525
New South Wales Phone
Domestic Violence (DoCS) 1800 656 463
Sexual Assault (Sydney) 02 9819 6565
Sexual Assault (Rural) 1800 424 017
Northern Territory Phone
Dawn House (Darwin) (24 hours) 08 8945 1388
Domestic Violence Counselling Services (Mon-Fri 8-4) 08 8945 6200
Sexual Assault (Katherine) (Mon - Fri 9-5) 08 8971 0777
Sexual Assault (Tennant Creek) (Mon - Fri 9-5) 08 8962 4364
Sexual Assault (Darwin) 08 8922 7156
Sexual Assault (Alice Springs) 08 8951 5880
Queensland Phone
Domestic Violence 1800 811 811
Sexual Assault 1800 010 120
South Australia Phone
Domestic Violence 1800 800 098
Sexual Assault 1800 817 421
Tasmania Phone
Domestic Violence 1800 608 122
Sexual Assault (Southern) 03 6231 1811
Sexual Assault (Northern) 03 6334 2740
Sexual Assault (North West) 03 6431 9711
Victoria Phone
Domestic Violence (Melbourne) 03 9322 3555
Domestic Violence (Rural) 1800 015 188
Sexual Assault 1800 806 292
Western Australia Phone
Domestic Violence 1800 007 339
Sexual Assault 1800 199 008

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What is domestic violence?

Domestic or family violence can include any behaviours used by one person to establish and maintain power and control over their partner or another person in his/her family, including:

  • physical abuse - including direct assaults on the body, use of weapons, driving dangerously, destruction of property, abuse of pets in front of family members, assault of children, locking the victim out of the house, and sleep deprivation.
  • sexual abuse - any form of forced sex or sexual degradation, such as sexual activity without consent, causing pain during sex, assaulting genitals, coercive sex without protection against pregnancy or sexually transmitted disease, making the victim perform sexual acts unwillingly, criticising, or using sexually degrading insults.
  • emotional/psychological abuse - can include a range of controlling behaviours such as control of finances, isolation from family and friends, continual humiliation, threats against children or being threatened with injury or death.
  • verbal abuse - continual ‘put downs’ and humiliation, either privately or publicly, with attacks following clear themes that focus on intelligence, sexuality, body image and capacity as a parent and spouse.
  • social abuse - systematic isolation from family and friends through techniques such as ongoing rudeness to family and friends, moving to locations where the victim knows nobody, and forbidding or physically preventing the victim from going out and meeting people.
  • economic abuse - complete control of all monies, no access to bank accounts, providing only an inadequate ‘allowance’, using any wages earned by the victim for household expenses.
  • spiritual abuse - denying access to ceremonies, land or family, preventing religious observance, forcing victims to do things against their beliefs, denigration of cultural background, or using religious teachings or cultural tradition as a reason for violence.

What is sexual assault or violence?

Sexual violence is any behaviour of a sexual nature which is unwanted or occurs without consent. It includes sexual harassment, sexual assault, childhood sexual abuse and rape. Sexual violence is an abuse of power which may involve the use of physical force, threat or coercion.

What help is available?

Countering violence against women is a shared responsibility and requires a national response. The Commonwealth Government sets the national policy agenda and provides a number of services that can assist people experiencing family or domestic violence, including support through the social security system, as well as housing, health, education and legal assistance services.

States and Territories are primarily responsible for the delivery of frontline services, and for the administration of justice and child protection responses. These include specialist domestic violence services, perpetrator programs, emergency accommodation, generalist services (eg health services, family relationships services), and police and the court system.

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