National Redress Scheme Information for institutions

For more information please call the National Redress Scheme on 1800 737 377

Information for institutions

The Government has worked with states and territories, non-government institutions and the Independent Advisory Council on Redress to design and implement the Scheme in line with the recommendations of the Royal Commission.

The Scheme has been developed with the needs of survivors at the core. The Scheme provides support to people applying to the Scheme, including through free access to Redress Support Services and independent legal support.

Applications for Redress can be made at any time until 30 June 2027.

People can apply if:

  • they experienced institutional child sexual abuse before 1 July 2018
  • they are aged over 18 or will turn 18 before 30 June 2028
  • they are an Australian citizen or permanent resident
  • they are applying about an institution that has joined the Scheme.

Eligible people will be able to access the three components of redress; counselling, a redress payment and a direct personal response from an institution (e.g. an apology).

Institutions are strongly encouraged to join the Scheme, so that people who were abused in their care can apply for redress.

For institutions, the Scheme provides a way to offer redress to people who have experienced institutional child sexual abuse.

Institutions have till 30 June 2020 to join the Scheme and are encouraged to start engaging with the Scheme as early as possible. On average, institutions take between three to six months to go through the on-boarding process and be officially declared as participating. Timeframes will differ on several factors including an institution’s internal governance and decision-making processes.

Institutions that have not yet committed to joining the Scheme are strongly encouraged to do so as soon as possible to avoid missing the deadline and to allow for as many people as possible to access redress.

If you are an institution that is interested in participating in the Scheme you can contact

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