National Redress Scheme Information for institutions

For more information please call the National Redress Scheme on 1800 737 377

Information for institutions

The Government has worked with states and territories, non-government institutions and the Independent Advisory Council on Redress to design and implement the Scheme in line with the recommendations of the Royal Commission.

The Scheme has been developed with the needs of survivors at the core. The Scheme provides support to people applying to the Scheme, including through free access to Redress Support Services and independent legal support.

Applications for Redress can be made at any time until 30 June 2027.

People can apply if:

  • they experienced institutional child sexual abuse before 1 July 2018
  • they are aged over 18 or will turn 18 before 30 June 2028
  • they are an Australian citizen or permanent resident
  • they are applying about an institution that has joined the Scheme.

Eligible people will be able to access the three components of redress; counselling, a redress payment and a direct personal response from an institution (e.g. an apology).

Institutions are strongly encouraged to join the Scheme, so that people who were abused in their care can apply for redress.

For institutions, the Scheme provides a way to offer redress to people who have experienced institutional child sexual abuse.

Institutions named in the Royal Commission into Institutional Responses to Child Sexual Abuse or named in an application received by the Scheme must provide a clear written statement setting out their intention to join the Scheme by no later than 30 June 2020. These institutions will be expected to join the Scheme as soon as possible, but no later than 31 December 2020. This additional time reflects the maximum time it takes to complete the on-boarding process and recognises the reduced capacity of many institutions due to the coronavirus pandemic.

If by 30 June 2020 an institution has failed to signify their intention to join the Scheme, they will immediately be publicly identified by the Scheme in accordance with Scheme legislation and jurisdictions will consider other appropriate action. This may include financial sanctions applied by state, territory or Commonwealth governments, and changes to an organisation's charitable status. Naming institutions is necessary to ensure that people wanting to access the Scheme know the status of relevant institutions.  

Where the Scheme receives an application naming a previously unnamed non-participating institution after the 30 June 2020 deadline, the Scheme will contact the institution and the institution will be given six months to join. Should that institution fail to join the Scheme within the six months, then the institution will be publicly identified by the Scheme in accordance with Scheme legislation and jurisdictions may apply other appropriate sanctions.

In addition, institutions that are already participating in the Scheme will be allowed to add additional institutions to their participating groups after the 30 June 2020 deadline.

On average, institutions take between three to six months to go through the on-boarding process and be officially declared as participating. Timeframes will differ on several factors including an institution’s internal governance and decision-making processes.

Institutions that have not yet committed to joining the Scheme are strongly encouraged to do so as soon as possible to avoid missing the deadline and to allow for as many people as possible to access redress.

If you are an institution that is interested in participating in the Scheme you can contact

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