Grant Recipient Complaints and Whistleblower Provisions

DSS is supportive of grant recipients maintaining appropriate complaints mechanisms and whistleblower provisions that are:

  • consistent with Australian Standards on complaints handling and whistleblower provisions
    (AS ISO 10002-2006 and AS 8004-2003);
  • flexible enough to encourage clients and staff to raise issues/concerns;
  • managed effectively and in a timely manner; and
  • supported by documented policies and procedures.

Additional information can be found at:

Or by contacting your DSS Grant Agreement Manager.

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