Grant Recipient Complaints and Whistleblower Provisions

DSS is supportive of grant recipients maintaining appropriate complaints mechanisms and whistleblower provisions that are:

• consistent with Australian Standards on complaints handling and whistleblower provisions
  (AS ISO 10002-2006 and AS 8004-2003);
• flexible enough to encourage clients and staff to raise issues/concerns;
• managed effectively and in a timely manner; and
• supported by documented policies and procedures.

Additional information can be found at:

• DSS Feedback - Compliments, Complaints and Enquiries
• Aged care specific complaints
• Disability Employment Services (DES) complaints and feedback
• Ombudsman Better Practice Guides
• ASIC Protection for Whistleblowers
• ASIC Whistleblowing

Or by contacting your DSS Grant Agreement Manager.

Last updated: 19 May 2022 - 1:49pm