Cashless Debit Card

Cashless Debit Card program changes overview

The Australian Government has announced the Cashless Debit Card (CDC) program is ending.     

Since 3 October 2022, participants in the below locations can either volunteer for the program or move to self managed payments.

  • Ceduna and surrounding regions, South Australia
  • East Kimberley region, Western Australia
  • Goldfields region, Western Australia
  • Bundaberg and Hervey Bay region, Queensland

To volunteer for the CDC program, participants can call the cashless debit card hotline on 
1800 252 604.

Anyone wanting to transition off the card from 3 October 2022 will be able to do so by: 

  • logging into your Centrelink online account on myGov
  • calling the Cashless Debit Card Hotline on 1800 252 604
  • visiting a Services Australia Service Centre or remote servicing team

Participants located in Cape York, Doomadgee or the Northern Territory will remain on the CDC program. Services Australia will write to eligible participants outlining these changes. They do not need to do anything now.

Find out more about the CDC program currently operating in the: 

Support services

The government has committed to delivering $49.9 million for additional alcohol and other drug treatment services and support. These services will be co-designed with the local community to ensure the support meets local needs, empowering local voices and decision-making. 

Funding will be used to support alcohol and other drug treatment that complements existing services, addresses service delivery gaps, and is consistent with the needs and expectations of the communities. 

Disability Gateway

The Disability Gateway is a free Australia-wide service to help people with disability, their families and carers find trusted information and services. To find out more information on how this service can support you:

More information on Support Services in your area.

Resources

The following resources are available to help you support people in your community who would like more information. 

The Services Australia eKit listed above has additional information to support stakeholders in assisting people to transition off the CDC.

The department is regularly sharing updates with stakeholders in CDC regions. You can find a recent update on the number of people transitioned in each region at this link: CDC transition data.

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