Find and Connect Support Services and representative organisations

Providers of Find and Connect Support Services funded by the Australian Government

The Department of Social Services (DSS) provides funding for the national Find and Connect Support Services which are accessible on the helpline 1800 16 11 09*.

* Please note that calls made from mobile phones may incur additional costs. If you have a hearing or speech impairment contact the TTY service on 1800 555 677 and ask for 1800 16 11 09. Internet relay users - visit the National Relay Service website and ask for 1800 16 11 09.

Find and Connect Support Services provide specialist trauma informed counselling; referral services; peer, education and social support programs; assistance to locate and access records and reconnect with family members (where possible) for Forgotten Australians and Former Child Migrants (sometimes referred to as care leavers).

Eleven organisations across Australia were contracted as part of the Department’s Families and Communities Program and were funded around $9.77 million to provide Find and Connect Services from 1 March 2015 to 30 June 2017. The Find and Connect Support Services funding was renewed from 1 July 2017 to 30 June 2020. The funded providers include:

  • Seven state and territory based Find and Connect Support Services and a National Former Child Migrant specific service;
  • A national Find and Connect web resource for records tracing and access; and
  • Three Find and Connect representative organisations to support and present consolidated views and directions to Government and the sector.

The funded organisations are listed in the table below.

State/Territory Organisation Details Phone number / Contact details
NSW and ACT

Relationships Australia (NSW & Canberra & Region)’s
Wattle Place

Sydney, NSW with state/territory wide phone service 1800 16 11 09
NT

Relationships Australia, Northern Territory Inc
Brolga Place

Darwin, NT with state-wide
phone service

1800 16 11 09
QLD

Micah Projects Inc.’s
Lotus Place

Brisbane, QLD with state-wide
phone service

1800 16 11 09
SA

Relationships Australia
(SA) Inc’s
Elm Place

Adelaide, SA with state-wide
phone service

1800 16 11 09
TAS

Relationships Australia Tasmania Incorporated

Hobart, TAS with state-wide
phone service

1800 16 11 09
VIC

Berry Street’s
Open Place

Melbourne, VIC with
state-wide phone service

1800 16 11 09
WA

Relationships Australia (Western Australia) Inc.’s
Lanterns House

Perth, WA with state-wide
phone service

1800 16 11 09
National

Child Migrants Trust Inc (CMT)

Melbourne, VIC

1800 04 05 09

National

The University of Melbourne (UoM)

Find and Connect web resource

www.findandconnect.gov.au

National

Care Leavers Australasia Network (CLAN)

Sydney, NSW

1800 008 774
National

The Alliance for Forgotten Australians

Melbourne, VIC

0488 460 646

admin@forgottenaustralians.org.au

National

The International Association of Former Child Migrants and their Families (auspiced by CMT)

Perth, WA

1800 04 05 09

You can search the DSS Grants Service Directory for details of Find and Connect Support Services organisations by location. The directory is updated weekly, and includes information for new services as grants and funding commences.

Find and Connect web resource

The national Find and Connect web resource helps care leavers find records held by past providers and government agencies. The web resource was produced by the University of Melbourne’s (UoM) eScholarship Research Centre, together with the Find & Connect team from the University of Melbourne and Australian Catholic University. Records collections and organisations listed on the Find and Connect web resource can continually be updated.

The web resource can be found at www.findandconnect.gov.au.

Find and Connect national telephone number

The national Find and Connect telephone number, 1800 16 11 09 provides care leavers access to the Find and Connect Support Service. Their role includes providing support for Forgotten Australians and Former Child Migrants to uncover their history, trace and reclaim their identities, help build relationships with their families and come to terms with their past with access to trauma-informed counselling.

Calls made to Find and Connect Support Services will be answered by the service in the state or territory where the call originates and information and advice about the service will be provided. The phone line is answered between 9am and 5pm weekdays.

The Find and Connect 1800 number is significant as its last six digits are the date of the National Apology.

* Please note that calls made from mobile phones may incur additional costs. If you have a hearing or speech impairment contact the TTY service on 1800 555 677 and ask for 1800 16 11 09. Internet relay users - visit the National Relay Service website and ask for 1800 16 11 09.

Find and Connect representative organisations

As part of the National Apology, the Government also strengthened the representation and support of care leavers to present consolidated views and directions to Government and the sector through enhanced funding for:

Find and Connect Services Evaluation

An independent evaluation of the Find and Connect Support Services was undertaken between 2012 and 2014. The evaluation was conducted by Australian Healthcare Associates and the Final Report was released by the then Minister for Social Services, the Hon Christian Porter MP.

The overall intent of the evaluation was to gather information from Forgotten Australians and Former Child Migrants about the effectiveness of Find and Connect services. It is based on data collected through interviews and surveys with Forgotten Australians, Former Child Migrants and service providers.

More Information

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