For Parents and Carers

Many parents feel overwhelmed when they first realise that their child has a disability. This is completely normal, and it is important to understand that help is available.

Here you’ll find information about the supports and resources that are available at each stage of your journey.


Early Intervention Helpdesk

Tel: 1800 778 581


Helpdesk opening hours

The Early Intervention helpdesk is located in Perth and is open during these times:

  • AWST (Perth) time – Monday to Friday : 09:00 am to 12:30 pm and 1:30 pm to 4:30 pm.
  • Australian Eastern Standard Time – Monday to Friday: 11:00 am to 2:30 pm and 3:30 pm to 6:30 pm.
  • Australian Eastern Daylight Saving Time (from first Sunday in October till the first Sunday in April) - Monday to Friday: 12:00 pm to 3:30 pm and 4:30 pm to 7:30 pm.

For other languages, call the Translating and Interpreting Service on 13 14 50 and ask them to contact the Helpdesk for you.

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