For Parents and Carers

Many parents feel overwhelmed when they first realise that their child has a disability. This is completely normal, and it is important to understand that help is available.

Here you’ll find information about the supports and resources that are available at each stage of your journey.

Early Intervention Helpdesk

Tel: 1800 778 581


Helpdesk opening hours

The Early Intervention helpdesk is located in Perth and is open during these times:

  • Monday - Friday 11.30am to 3.00pm and 4.00pm to 7.00pm (AEDST)
  • Monday – Friday 10.30am to 2.00pm and 3.00pm to 6.00pm (AEST)
  • Monday - Friday 8:30am to 12:00pm and 1pm to 4pm (WA)

*For a faster response please have your child’s Customer Reference Number (CRN) ready before your call. If leaving a voicemail, leave the child’s name, CRN and reason for the call.

For other languages, call the Translating and Interpreting Service on 13 14 50 and ask them to contact the Helpdesk for you.

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