Online Resources

Research and Evaluation

Find out more about the Research and Evaluation of the HCWA and Better Start programs.

Raising Children Network

The Raising Children website is a Government-funded parenting resource that provides information for parents on a wide range of topics. The site has lots of useful information about children with ASD and disability including:

Supporting Individuals with Autism Spectrum Disorder (ASD)

A guide to assist individuals with ASD has been developed by the Australian Advisory Board on Autism Spectrum Disorders (AABASD), with funding from the Department of Social Services.

The guide has information for parents/carers and professionals on support and services available for individuals under 25 years of age with ASD.

It outlines available assistance on assessment and diagnosis, funding packages, intervention and therapy, childcare, school, family support and planning for the future.

Supporting individuals with Autism Spectrum Disorder - A guide for families and professionals


TherapyConnect covers a range of subjects, including types of specialists, developmental milestones for your child, and the important role you play in helping your child get the most out of therapy.

Fact Sheet on the DSM-5 and Eligibility for HCWA and Better Start

In order to be eligible for HCWA or Better Start, children need to have met diagnostic, age and residential criteria.  This fact sheet provides information on the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), which has had implications for the eligibility of HCWA and Better Start.

Parent newsletter

We regularly send families and carers a newsletter with tips and information about our programs. The newsletter is sent to the email address you supplied when you registered with HCWA or Better Start.

Current and previous editions of the parent newsletter are available

Service Provider newsletter

We regularly send providers a newsletter with tips and information about our programs. The newsletter is sent to the email addresses of DCP users in your organisation.

Current and previous editions of the service provider newsletter are available

DCP Training Resources

These task cards have been designed to provide assistance to access and operate the DSS Grants Payment System (GPS). The system was originally known as FOFMS, and has been renamed GPS. Service provider’s access the GPS through a portal, this portal has been renamed the Disability Case Portal (DCP).

Autism Advisors, Better Start Registration and Information Service and Panel Service Providers use the DCP to manage client information and submit claims to DSS.

The GPS Helpdesk and can be contacted through or 1800 020 283.

Early Intervention Helpdesk

Tel: 1800 778 581


Helpdesk opening hours

The Early Intervention helpdesk is located in Perth and is open during these times:

  • Monday - Friday 11.30am to 3.00pm and 4.00pm to 7.00pm (AEDST)
  • Monday – Friday 10.30am to 2.00pm and 3.00pm to 6.00pm (AEST)
  • Monday - Friday 8:30am to 12:00pm and 1pm to 4pm (WA)

*For a faster response please have your child’s Customer Reference Number (CRN) ready before your call. If leaving a voicemail, leave the child’s name, CRN and reason for the call.

For other languages, call the Translating and Interpreting Service on 13 14 50 and ask them to contact the Helpdesk for you.

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