NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent agency established in 2018 to regulate NDIS providers, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement.

The NDIS Commission is responsible for improving the quality and safety of services in the NDIS, so participants can access services and supports that promote choice, control and dignity.

The NDIS Commission works with NDIS participants, service providers, workers and the community, to introduce a new nationally consistent approach, which replaces a complex and fragmented system of quality and safeguards in each state and territory.

The NDIS Commission now operates in all states and territories, except Western Australia.

From 1 July 2020, the NDIS Commission will commence operating in Western Australia. Until then, current state requirements for quality and safeguards continue to apply.

The NDIS Commission:

  • responds to concerns, complaints and reportable incidents, including abuse and neglect of NDIS participants
  • promotes the NDIS principles of choice and control, and works to empower participants to exercise their rights to access quality services as informed, protected consumers
  • requires NDIS providers to uphold participants' rights to be free from harm
  • registers and regulates NDIS providers and oversees the new NDIS Code of Conduct and NDIS Practice Standards
  • provides guidance and best practice information to NDIS providers on how to comply with their registration responsibilities
  • monitors compliance against the NDIS Code of Conduct and NDIS Practice Standards, including undertaking investigations and taking enforcement action
  • monitors the use of restrictive practices within the NDIS with the aim of reducing and eliminating such practices
  • is working in collaboration with states and territories to design and implement nationally consistent NDIS worker screening
  • focuses on education, capacity building and development for people with disability, NDIS providers and workers
  • facilitates information sharing with the National Disability Insurance Agency (NDIA), state and territory authorities and other Commonwealth regulatory bodies.

Further details on the NDIS Quality and Safeguards Commission can be found at the NDIS Commission website.

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