NDIS Act Review and Participant Service Guarantee (Tune Review) Terms of Reference


The purpose of this review is to assess the operation of the National Disability Insurance Scheme Act 2013 (NDIS Act), with a focus on streamlining National Disability Insurance Scheme (NDIS; the Scheme) processes and removing red tape for participants and providers.

The purpose of review is not to call into question the fundamental objectives and principles of the Act or the Scheme.

Terms of Reference

The review is to consider:

  1. opportunities to amend the NDIS Act to:
    a. remove process impediments and increase the efficiency of the Scheme’s administration; and
    b. implement a new NDIS Participant Service Guarantee.
  2. any other matter relevant to the general operation of the NDIS Act in supporting positive participant and provider experiences.

In undertaking this review, regard should be given to:

  1. the objectives and principles of the NDIS Act;
  2. the experiences of people with disability, their families and carers with the Scheme’s administration and decision-making, including: access, planning, review and appeal processes;
  3. the roles and responsibilities of the Commonwealth and state and territory governments to support people with disability in their interaction with the NDIS, including advocacy, information and referral services;
  4. current NDIA operational reforms including the rollout and implementation of new NDIS participant planning pathways and reforms to the Specialist Disability Accommodation framework; and
  5. recommendations agreed by the Council of Australian Governments from the 2015 Independent Review of the NDIS Act.

Within the scope of the review, there should be broad consultation with:

  1. people with disability, their families and carers;
  2. the disability services sector;
  3. Ministers and officials from the Commonwealth and State and Territory governments; and
  4. the National Disability Insurance Agency

The Terms of Reference is also available in Auslan and Easy Read versions.

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