Thank you for visiting this website. In the period preceding an election, the Australian Government assumes a caretaker role.

The Department of Social Services hosts this website and the department will manage it in accordance with the Guidance on Caretaker Conventions.

Feedback Form

Enquiry, Feedback, Compliment Or Complaint

Before lodging a complaint

If your complaint relates to an organisation funded by DSS we strongly recommend that you try to resolve the matter before you contact us.

My Details
Please enter your name as First Middle Last
Address Details
Complaint Details

Please provide details of your complaint, including who provided the service.

The main key concerns/issues I want looked into are:

Note: If you have more attachments to include, please email them to complaints@dss.gov.au after submitting this form. Please quote the lodgement number you receive after submitting this form.

Consent and Authorisation

It would assist the Department of Social Services to have your privacy consent for the purpose of undertaking your complaint. You may choose to remain anonymous; however it is important to note that without your consent it will be difficult for the department to comprehensively address your concerns.

If you are under the 18 years of age you will need to supply your parent/guardian details below

Parent/Guardian Details
Please enter your name as First Middle Last
The Department of Social Services is collecting information about you to assist in the effective management of your complaint as well as for training purposes. The DSS Privacy Policy has been prepared in accordance with the Australian Privacy Principles and contains information about how you can access and correct personal information held by DSS about you. It also contains information about how you can complain about a breach of the Australian Privacy Principles and how DSS will deal with such a complaint. The DSS Privacy Policy can be found on our website at www.dss.gov.au/privacy-policy.
Feedback Details

Please provide ALL relevant information in relation to this matter. All information is beneficial in allowing us to determine the next steps for handling the matter.

If you would like a copy of this information, please print BEFORE you submit the application.

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