Refugee Settlement Media Hub

Australia has a long and proud tradition of resettling refugees and vulnerable people in humanitarian need. The refugees who come here are seeking protection from conflict and trauma – which many of us, growing up in Australia, are fortunate to have never experienced.

The Department of Social Services (DSS) has responsibility for the settlement of refugees in Australia.

This page provides media with information and resources about the settlement process.

Frequently Asked Questions

Refugee settlement and services in Australia

Q. How does refugee settlement work in Australia?

A. Once refugees have been granted visas and begin to arrive in Australia, DSS is responsible for providing settlement support and assistance.

The Humanitarian Settlement Program (HSP) provides support to humanitarian entrants to build the skills and knowledge they need to become self-reliant and active members of the Australian community.

The HSP is delivered on behalf of the Australian Government by five service providers in 11 contract regions across Australia. Participation is voluntary and services are delivered to clients through a needs-based case management approach.

HSP service providers support clients to achieve outcomes in the following areas as a foundation for successful settlement:

  • Employment
  • Education and training
  • Housing
  • Physical and mental health and well-being
  • Managing money
  • Community participation and networking
  • Family functioning and social support
  • Justice
  • Language services

The HSP is designed to work in combination with other settlement and mainstream services. It has a strong focus on assisting clients to learn English and gain necessary education and employment skills in recognition that positive outcomes in these areas help humanitarian entrants integrate into Australian life.  

Q. How is it determined where humanitarian entrants will live?

A. DSS encourages regional settlement as much as possible, in all states and territories.

For most Humanitarian visa holders, the decision on where to live is influenced by where family, friends or proposers are living. Being with people they know provides crucial informal settlement support.

A large number of refugees are entering Australia on Special Humanitarian visas, which means they have been proposed by a relative or connection already here. This often influences their preference of where to live. Being with people they know provides crucial informal settlement support.

In some cases, this results in a number of humanitarian entrants living in particular metropolitan areas. This is not surprising given there are large ethnic communities established in particular metropolitan cities and a majority of the proposers are from these areas.

Although some entrants are settled in regional towns, humanitarian entrants are permanent residents and are able to move freely once they arrive in Australia.

In choosing the settlement locations of humanitarian entrants without sponsors or family links, DSS considers the availability of:

  • specific settlement services
  • opportunities for employment
  • other community links
  • availability of mainstream services such as health and education
  • the size and ethnic / cultural / religious composition of potential settlement communities
  • the potential for the harmonious settlement of the specific group.

For more information, visit Settlement Services.

Q. Why have certain areas been chosen as settlement locations?
A. A number of factors are taken into account when selecting settlement locations. The Australian Government works to ensure the best assistance possible is provided to each person when they arrive in Australia, and in the months ahead as they settle into their new life. Some of the considerations include:

  • availability of mainstream services such as health and education
  • opportunities for employment
  • the size and ethnic / cultural / religious composition of potential settlement communities
  • the potential for the harmonious settlement of the specific group.

For a list of all humanitarian settlement locations visit the Humanitarian Settlement Program Locator.

Q. Do councils know when refugees are being settled in their region?

A. The Australian Government plans for and delivers support to migrants and refugees in partnership with state, territory, and local governments.

HSP providers must develop and maintain close links with a broad network of service delivery agencies, including local government. HSP providers will ensure regular engagement with stakeholders to identify local area needs and collaborate on the development of solutions.

For more information see the National Settlement Framework.

Q. What social security benefits will the refugees be entitled to?

A. People arriving under the Government’s Humanitarian Program are eligible to access the same benefits and support provided to other residents and citizens of Australia. These include employment services, Medicare and income support payments.

Refugees have the same social security entitlements as all other permanent residents—they do not receive special refugee payments or special rates of payment.

Q. Will these refugees seek employment in Australia?

A. Refugees are selected as part of Australia’s commitment to contributing to international efforts to protect and resettle refugees and to meet important international obligations. Newly settled refugees often undergo a period of adjustment and require training, such as English language tuition, before seeking employment.

Refugees can make significant economic contributions to Australia by helping to fill labour shortages and through their contribution to supply and demand. Like any other significant number of new migrants, they bring a range of skills, knowledge, and innovative work and business practices.

Q. What are the employment prospects for refugees?

Most refugees have a strong desire to work and, through employment, make a valuable contribution to their local community and to Australia.

Many employers already benefit from the unique skills, international experience and diverse cultural perspectives they bring to the workforce.

An important component of the settlement journey is to assist refugees to either enrol in education, or find a job. DSS funds settlement service providers in 25 locations around Australia to help refugees build on their individual strengths, and become independent.

To view or read the personal stories of refugees, and their journey to employment, visit Helping Refugees.

Q. How will these refugees be accommodated?

A. DSS funds HSP providers to assist newly arrived humanitarian entrants to build a life in Australia.

Settling new arrivals into accommodation is a normal part of the settlement process and there is sufficient housing to meet this need under the HSP program.

Humanitarian entrants must meet the same requirements as other Australians to be eligible for public housing. They are not given preferential treatment and must remain on waiting lists, as do other Australians in need of public housing. Most find accommodation in the private rental market, where they apply for properties on the same basis as other Australians.  

When making decisions about the settlement of refugee families in the community, DSS takes into account the family size and availability of appropriate accommodation.

Q How does DSS fund humanitarian entrants?

To provide initial settlement support, DSS funds settlement service providers in 25 locations across Australia to provide a tailored package to meet each individual’s needs.

Service providers receive payment for each client they support through the Australian Government’s Humanitarian Settlement  Program.

DSS also funds 96 organisations across Australia under our Settlement Grants program to help people settle into their new life during their first five years.

For more information see the Humanitarian Settlement Program or the Settlement Grants webpage.

How people can help

Q. What can people do to help?

A. Australia has a long and proud tradition of resettling refugees and vulnerable people in humanitarian need. Refugees are seeking protection from conflict and trauma the likes of which, many of us could never imagine. Community support is essential to helping people to adjust to their new homes and ensuring a smoother settlement process.

Many businesses, the corporate sector, community organisations and individuals have made wonderful offers of support for people who settled in Australia.

The needs of people arriving are varied, as are the ways in which people may be able to help. DSS provides information about ways people can help refugees to settle into their new life in Australia.

Addition of Armidale as a settlement location

Q. Why establish a new regional location?

A. Australia’s Humanitarian Program (set by the Department of Home Affairs has an increased intake of 16,250 places for the 2017-18 program year and 18,750 in 2018-19 and beyond.

For several years, the Australian Government has directly settled, where appropriate, humanitarian entrants without proposers or sponsors in designated regional locations that have the requisite community support, employment opportunities, mainstream services, settlement services and infrastructure to support effective settlement.

This is in line with the Government’s priority to encourage regional settlement as much as possible, across Australia.

With the increase in the Humanitarian Program intake from 2017-18 and beyond, an additional settlement location may be needed. For planning purposes, a new regional settlement location has been established.

Q. Why has Armidale been selected for a settlement location?

A. A number of factors are taken into account when selecting settlement locations. These include:

  • the Australian Government’s commitment to regional settlement of migrants and humanitarian entrants
  • opportunities for suitable employment
  • availability of specialist health and mainstream, employment, English and education services
  • interpreting and translating support
  • the size and ethnic / cultural / religious composition of potential settlement communities
  • the availability of affordable and suitable rental housing
  • the support of the local council and community in welcoming new settlers to the region
  • the potential for the harmonious settlement of the specific group.

Armidale has both the infrastructure and services needed to support humanitarian entrants.

This location will provide new arrivals with an opportunity to thrive with the support of the community, settlement services and the local council.

Armidale is situated west of Coffs Harbour where humanitarian entrants have also been settled. Additional support, if needed, is close enough for the council, settlement services and the new arrivals to utilise.

Q. When did humanitarian entrants start arriving in Armidale?

A. Humanitarian entrants began arriving in Armidale from February 2018. The Department is emphasising that the privacy, safety and security of families is preserved to ensure they are given time to settle in their new community.

The Department anticipates that humanitarian entrants will begin arriving in Armidale from February 2018.

Q. What are the anticipated numbers for settlement in Armidale?

A. Previous experience in establishing new settlement locations has shown that for a new location to be successful and to ensure that secondary movement out of that location is minimised, about 200 new arrivals should be settled over a period of six months (i.e. from February 2018 onwards).

Q. What are the backgrounds of the humanitarian entrants who will be settled in Armidale?

A. The particular groups will most likely reflect the current focus of the Australian Government on resettling humanitarian entrants affected by the conflicts in Syria and Iraq.

The humanitarian entrants will have been assessed as being most vulnerable – persecuted minorities, women, children and families.

Q. What funding has been allocated towards Armidale?

A. The Australian Government has allocated $778.879 million to deliver settlement services, nationally, in 2017-18 and the three following out-years.

Settlement Services International (SSI) has been contracted by the Department of Social Services to provide Humanitarian Settlement Program (HSP) services in the Regional NSW contract region. 

Under the HSP contract, SSI is funded on a fee-for-service basis, receiving funding for each client they support.

DSS also provides funding under the Settlement Grants program to help people settle into their new life during their first five years in Australia. Northern Settlement Services currently provides Settlement Grants services in the Armidale region as a member of a consortium with SSI. The current Settlement Grants agreement ends on 30 June 2018.

For more information see the Department’s HSP or Settlement Grants webpages.

The establishment of Armidale as a humanitarian settlement location will create social and economic benefits for the local community, such as the creation of new jobs.

Q. Can Armidale sustain large numbers of humanitarian entrants?

A. Armidale has both the infrastructure and services available to support the settlement of an initial group of a minimum of 200 humanitarian entrants. Its capacity to maintain that support will be monitored through HSP quality assurance activities run by the Department.

Experience shows that with appropriate support, humanitarian entrants quickly become self-reliant and participate effectively in Australian society.

Humanitarian entrants go on to make positive contributions to their new communities. You can read some of these stories on the Department of Social Services website.

Q. How is it determined which humanitarian entrants will be settled in Armidale?

A. The Australian Government’s Humanitarian Program gives priority to people with the least prospect of ever returning safely to their homes.

The Department will be looking at entrants who have no family or close links elsewhere in Australia to enable them to focus on their settlement prospects within Armidale.

Q. What support will humanitarian entrants receive in Armidale?

A. Humanitarian entrants will be settled in Armidale under the new Humanitarian Settlement Program (HSP).

SSI will provide settlement services to humanitarian entrants arriving in Armidale.

The HSP offers early practical support to humanitarian entrants on arrival, and throughout their initial settlement period.

SSI will work with humanitarian entrants to identify their needs and develop a case management plan to deliver a tailored package of services, such as assistance with finding accommodation and connecting with government services such as jobactive.

HSP case managers will assist humanitarian entrants to access other services or programs if needed.

Humanitarian entrants located in Armidale will also have access to English language training through the Adult Migrant English Program (AMEP).  

Additional settlement support will be available by service providers funded under the Settlement Grants Program for up to five years from settlement.

For more information see the Government support webpage on the DSS website.

Q. How will the Department engage with key stakeholders in Armidale?

A. The Department has established a Steering Committee consisting of key Government and non-Government humanitarian settlement stakeholders.

The aim of the Steering Committee is to ensure the successful establishment of Armidale as a new settlement location for humanitarian entrants. The Steering Committee provides opportunities for operational issues to be addressed and for information to be disseminated among members.

Steering Committee membership includes three levels of Government, local service providers and key stakeholders.

In addition, SSI is chairing a Working Group and collaborating with local stakeholders in Armidale to ensure that relevant services are in place prior to the arrival of humanitarian entrants in February 2018.

The Working Group is responsible for establishing services for Housing, Education/Language, Employment, Health and Community-Awareness.                                                                                                                       

Q. Is the Armidale Council involved in the settlement of humanitarian entrants in their region?

A. The Australian Government plans for and delivers support to migrants and humanitarian entrants in partnership with state, territory, and local governments. 

The Armidale Regional Council is very supportive of this initiative.

It is important for this initiative to be successful and that all three levels of Government work together in a coordinated and collaborative manner. This is why the Steering Committee reflects the three levels of Government, in addition to local support services and service providers.

For more information see the National Settlement Framework published on the Department’s website.

Q. What are the employment prospects for humanitarian entrants in Armidale?

A. Humanitarian entrants have a strong desire to work and, through employment, make a valuable contribution to their local economy and to Australia.

Within the Armidale region there are many opportunities for unskilled and rural employment, as well as opportunities for those who attain qualifications in various fields of health care, such as aged and disability, child care and social work. 

Q. Will other locations be established?

A. Armidale is currently the only location to become a new regional humanitarian settlement location.

However there are currently a number of other regional settlement locations, including in nearby Coffs Harbour.

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