Career Pathways Pilot for Humanitarian Entrants

The Career Pathways Pilot is a new initiative to help newly arrived humanitarian entrants to use their professional or trade skills and qualifications in Australia.

Humanitarian entrants who arrived in Australia under the Humanitarian Program, have lived here for five years or less and speak English well, can see a Career Pathway Advisor to:

  • Plan a career pathway in Australia.
  • Find out how to use existing skills in the Australian workforce and how to obtain recognition of existing qualifications.
  • Find employment opportunities and training to upskill or reskill.
  • Achieve career goals.

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Career Pathways Advisors

Career Pathway Advisors are located in:

Location Contact Details

Perth - atWork Australia

Ph: 1300 656 358

Sydney – Settlement Services International

Ph: 02 8713 9366

Melbourne – AMES Australia

Career Pathway Advisor Gulsoom Jaghuri
Ph: 03 8791 2467

Career Pathway Advisor Iris Wan
Ph: 03 9926 4010

Toowoomba - Multicultural Development Australia

Career Pathway Advisor Sue Hansen
Ph: 0412 151 828

Regional Manager Kelly Buckingham
Ph: 0481 264 155

Hobart – CatholicCare Tasmania

Career Pathway Advisor
Ph: 03 6278 1660

Canberra - Navitas English

Ph: 02 8234 1490

More information on the Career Pathways Pilot can be found below:

Career Pathways Pilot: Information for Humanitarian Entrants

When you arrive in Australia, you may find it difficult to find a job suited to your skills and work experience. You may find that your professional or trade skills, or qualifications are not formally recognised in Australia. It can be difficult to show employers that you are capable of doing a particular job if you do not have Australian certification of your qualifications.

The Australian Government wants you to use your professional or trade skills or qualifications in Australia. Working in a job that matches your skills will help you to maintain your skills and your confidence. You may need to study or participate in work experience in Australia, to upskill, reskill or for your skills to be recognised. If it is not possible to work in the same job, you may need to consider a similar career where you can still use your skills in your work.

Using your Skills in a Similar Career

A series of posters is available to help you identify similar occupations in which you may be able to utilise your skills in Australia. You can view the posters and relevant career biographies.

Underemployment is a situation where a person is working in a job that does not fully utilise their education, skills or qualifications, for example a dentist is working as a taxi driver.

If you are unemployed or underemployed, a Career Pathway Advisor can help you to develop a career plan to find work opportunities that match your skills and experience. They can also help you to pursue other options to help you work in your chosen field, such as further study or work experience.

Information SheetCareer Pathways Pilot for Humanitarian Entrants – Participant Information

You can find more information about how to find a job that utilises your skills and information about employment supports in the Useful Links section below.

Information for Humanitarian Entrants who are not able to participate

Deloitte Access Economics has been commissioned to establish a comparison group for the evaluation of the Career Pathways Pilot. The comparison group will provide information on their career outcomes through a survey.

Comparison group participants are people who meet the CPP eligibility but:

  • may not be able to participate in the program;
  • are in a location that is not serviced by the pilot;
  • are participating in other job services activities and have chosen not to participate in the pilot.

The aim of the survey is to compare career outcomes for Career Pathways Pilot participants against similar humanitarian entrants who meet the Pilots eligibility are not participants. The counterfactual survey participants may or may not be using other employment services.

Participation in the survey will help the Department to assess the pilot’s effectiveness and future directions.

Information for Employers and Service Providers

Employing a refugee can have a range of benefits for employers. Workplace diversity helps Australian businesses to create products and services that meet the needs of Australia’s diverse communities and international markets.

Many refugees have a strong desire to work and contribute to Australian society. If you are an employer, you could consider offering a refugee a job that helps them to use and develop their skills in an Australian workplace. By offering a refugee a job that is relevant to their skills and experience, you are helping them to become a confident, independent, contributing member of the community.

Visit the videos below for stories from employers and refugees:

The New Arrivals New Connections booklet provides helpful tips and information for employers working with migrants and refugees.

If you know a refugee who speaks English well and has existing professional trade skills and qualifications, talk to them about the Career Pathways Pilot and provide them with a Participant Information Sheet.

Information about the Career Pathways Pilot for employers and support organisations can be found in the Information Sheets below.

Information SheetCareer Pathways Pilot for Humanitarian Entrants – Employer Information

Information SheetCareer Pathways Pilot for Humanitarian Entrants – Support Organisation Information

You can find more information about how to provide support in the Useful Links section below.

Career Pathways Pilot Evaluation

The Career Pathways Pilot will be evaluated in 2018-19. It will measure how targeted intervention activities, including comprehensive place-based employment information, career advice and financial support, results in:

  • better employment outcomes for both underemployed and unemployed Pilot participants in jobs that utilise their pre-arrival professional/trade skills and qualifications;
  • participants pursuing a career pathway that, over the span of their working life in Australia, will maximise their contribution to the Australian economy; and
  • career satisfaction for Pilot participants, leading to positive role modelling and social cohesion outcomes for first and subsequent generations.

Useful links

Job Outlook

Job Outlook is a careers and labour market research information site to help you decide on your future career. It provides useful information on the number of people employed in each industry or occupation and what they earn.

The Career Quiz can help you identify the types of work that might suit you.

The Australian Labour Market

The Australian Labour Market Update provides information on the Australian labour market on a quarterly basis. It is intended to inform people interested in working in Australia on a temporary or permanent basis.

The Labour Market Information Portal

The Labour Market Information Portal contains information on projected future employment change over five years to November 2020 for different occupations and industries.

Skills Recognition

Both businesses and individuals benefit when an individual’s prior skills, experience, knowledge, qualifications or licence are formally acknowledged.

Recognition can include:

  • recognition of prior learning
  • recognition of current competency
  • credit transfer (including national recognition)
  • trade recognition overseas qualification assessment
  • mutual recognition of occupational licences.

Find more information about Skills and Licence Recognition

Qualification Assessment

Many organisations assess overseas qualifications in Australia. Why you need your overseas qualification assessed will determine which organisation you need to contact.

Find out more about Qualifications Recognition

My Skills

The myskills website is the national directory of vocational education and training (VET) organisations and courses. It is a federal government initiative to enable consumers to search for, and compare, VET courses and training providers.

Australian Apprenticeships

The Australian Apprenticeships website provides quick and easy access to information regarding Australian Apprenticeships.

Skills for Education and Employment

The Skills for Education and Employment program provides language, literacy and numeracy training to eligible job seekers, to help them to participate more effectively in training or in the labour force.

The Friendly Nation Initiative

The Friendly Nation Initiative is a business led strategy that seeks to increase employment, mentoring, training, and internship opportunities for refugees and humanitarian migrants. With a particular focus on the special intake of 12,000 Syrian and Iraqi refugees, it recognises that creating pathways to employment is a crucial step in the process of resettling newly arrived refugees.

Watch the Friendly Nation Initiative video

Read more about the Friendly Nation Initiative


jobactive (for job seekers) is a free government service that can help you find and keep a job.

jobactive (for employers) is a free government service that can help you to identify potential employees. Your local jobactive provider can give you customised support to meet your business needs, including:

  • recruitment advice;
  • free advertising; and
  • candidate screening and short-listing.

You may also be eligible for wage subsidies if you recruit through jobactive. For more information visit

My Future

The My Future website helps you identify your interests, build your career profile and explore occupations.

New Enterprise Incentive Scheme

The New Enterprise Incentive Scheme provides individualised help for job seekers to become self-employed business owners.

Australian Core Skills Framework

The Australian Core Skills Framework is a tool which assists both specialist and non‑specialist English language, literacy and numeracy practitioners describe an individual’s performance in the five core skills of learning, reading, writing, oral communication and numeracy.

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