Humanitarian Settlement Services Locator

The Humanitarian Settlement Services Locator map is scheduled for redevelopment. Please see the table below for all Complex Case Support (CCS) and Humanitarian Settlement Services (HSS) providers.

Australian Capital Territory

HSS Service Provider

Address

Website

Phone Number

Description

Migrant and Refugee Settlement Services of the ACT (MARSS) Theo Notaras Multicultural Centre, 2nd Floor
180 London Circuit
CANBERRA CITY ACT 2601
www.marss.org.au (02) 6248 8577 Humanitarian Settlement Services to all eligible clients in Canberra

CCS Service Provider

Address

Website

Phone Number

Description

Companion House Assisting Survivors of Torture and Trauma Inc 41 Templeton Street
JAMISON ACT 2614
http://www.companionhouse.org.au/ 02 6251 4550 Complex Case Support Services to all eligible clients in Australian Capital Territory – Bal; Canberra

New South Wales

HSS Service Providers

Address

Website

Phone Number

Description

Anglicare North Coast 59 Grafton Street
COFFS HARBOUR NSW 2450
www.anglicarenorthcoast.org.au/?D=49 (02) 6651 8764 Humanitarian Settlement Services to all eligible clients in the North Coast NSW region
Auburn Diversity Services Inc 17 Macquarie Road
AUBURN  NSW 2144
www.auburndiversity.org.au (02) 9649 6955 Humanitarian Settlement Services to all eligible clients in Central Western Sydney
Community Migrant Resource Centre Level 4
1 Horwood Place
PARRAMATTA NSW 2150
www.cmrc.com.au (02) 9687 9901 Humanitarian Settlement Services to all eligible clients in Central Western Sydney   
Fairfield Migrant Resource Centre 50 Harris Street
FAIRFIELD NSW 2165
www.cabracc.org.au (02) 9727 0477 Humanitarian Settlement Services to all eligible clients in Fairfield-Liverpool
Liverpool Migrant Resource Centre Inc Ground Floor
108 Moore St
LIVERPOOL NSW 2170
http://lmrc.org.au (02) 8778 1200 Humanitarian Settlement Services to all eligible clients in Liverpool
Macarthur Diversity Services Initiative Ltd Level 3, Suite 2
171-179 Queen St
CAMPBELLTOWN NSW 2560
www.mdsi.org.au (02) 4627 1188 Humanitarian Settlement Services to all eligible clients in Outer South Western Sydney
Metro Assist - Campsie Level 2,
59-63 Evaline Street
CAMPSIE NSW 2194
www.metroassist.org.au (02) 9789 3744 Humanitarian Settlement Services to all eligible clients in Canterbury-Bankstown, Inner Western Sydney and Inner Sydney
Multicultural Council of Wagga Wagga 53 Trail Street
WAGGA WAGGA NSW 2650
www.mcww.org.au (02) 6921 6666 Humanitarian Settlement Services to all eligible clients in Wagga Wagga and Albury-Wodonga
Navitas English Unit 2
36 - 42 Auburn Street
WOLLONGONG NSW 2500
www.navitas-english.com.au (02) 4254 7400 Humanitarian Settlement Services to all eligible clients in the Illawarra region
Navitas English Suite 1, Level 1, 799-803 Hunter Street
NEWCASTLE NSW 2302
www.navitas-english.com.au (02) 4904 2800 Humanitarian Settlement Services to all eligible clients in the Hunter region
Settlement Services International Inc. 2/158 Liverpool Road
ASHFIELD NSW 2131
www.ssi.org.au (02) 8799 6700 Humanitarian Settlement Services to all eligible clients in the Sydney Region
St George Migrant Resource Centre Inc 552 Princes Highway
ROCKDALE NSW 2216
www.sgmrc.org.au (02) 9597 5455 Humanitarian Settlement Services to all eligible clients in St George-Sutherland
St Vincent de Paul Society 12/47 Baylis Street
WAGGA WAGGA NSW 2650
www.vinnies.org.au (02) 6971 7175 Humanitarian Settlement Services to all eligible clients in the Riverina region
Sydney Multicultural Community Services Inc 3 General Bridges Crescent
DACEYVILLE NSW 2032
www.sydneymcs.org.au (02) 9663 3922 Humanitarian Settlement Services to all eligible clients in Eastern Suburbs
SydWest Multicultural Services Inc - Blacktown Level 2
125 Main Street
BLACKTOWN NSW 2148
www.sydwestms.org.au (02) 9621 6633 Humanitarian Settlement Services to all eligible clients in Blacktown and Outer Western Sydney

CCS Service Providers

Address

Website

Phone Number

Description

Anglicare North Coast 7 Wiseman Way
GRAFTON NSW 2460
http://anglicarenorthcoast.org.au/ 02 6651 8764 Complex Case Support Services to all eligible clients in Mid-North Coast; Richmond-Tweed
Cabramatta Community Centre Cnr Railway Parade & McBurney Road
CABRAMATTA NSW 2166
http://cabracc.org.au/fmrc/ 02 9727 0477 Complex Case Support Services to all eligible clients in Fairfield - Liverpool
Liverpool Migrant Resource Centre Inc 108 Moore Street
LIVERPOOL NSW 2170
http://lmrc.org.au 02 8778 1200 Complex Case Support Services to all eligible clients in Fairfield-Liverpool; Illawarra
Macarthur Diversity Services Intitiative Ltd Level 3
171-179 Queens Street
CAMPBELLTOWN NSW 2560
http://www.mdsi.org.au 02 4627 1188 Complex Case Support Services to all eligible clients in Fairfield-Liverpool; Outer South Western Sydney
Metro Assist Level 2
59-63 Evaline Street
CAMPSIE NSW 2194
http://metromrc.org.au 02 9789 3744 Complex Case Support Services to all eligible clients in Canterbury – Bankstown; Inner Sydney; St George – Sutherland; Inner Western Sydney
Northern Settlement Services Limited 8 Chaucer Street
HAMILTON NSW 2303
http://www.nsservices.com.au 02 4969 3399 Complex Case Support Services to all eligible clients in Hunter
SydWest Multicultural Services Level 2
125 Main Street
BLACKTOWN NSW 2148
http://www.sydwestmsi.org.au 02 9621 6633 Complex Case Support Services to all eligible clients in Blacktown ; Central Western Sydney; Outer Western Sydney
The Trustee for Centacare Catholic Family Services
Trust Fund Trading as Centacare Managers Inc
201-203 Tarcutta Street
WAGGA WAGGA NSW 2650
http://www.centacarewagga.org.au 02 6923 3888 Complex Case Support Services to all eligible clients in Murray; Murrumbidgee; Ovens-Murray

Northern Territory*

HSS Service Provider

Address

Website

Phone Number

Description

Melaleuca 24 McLauchlan Street
DARWIN NT 0800
www.melaleuca.org.au (08) 8985 3311 Humanitarian Settlement Services to all eligible clients in the Northern Territory

* For Complex Case Support (CCS) in the Northern Territory please see the Queensland CCS Service Providers list.

Queensland

HSS Service Providers

Address

Website

Phone Number

Description

Access Community Services Limited 92 Wembley Rd
LOGAN CENTRAL QLD 4114
www.accesscommunity.com.au (07) 3412 8222 Humanitarian Settlement Services to all eligible clients in South East Queensland
MDA Ltd. Brisbane Multicultural Centre
28 Dibley Street
WOOLLOONGABBA QLD 4102
mdaltd.org.au (07) 3337 5400 Humanitarian Settlement Services to all eligible clients in Brisbane, South West Queensland and Central Coast Queensland
Multicultural Families Organisation Inc 21-27 Davenport Street
SOUTHPORT QLD 4215
www.mfo.org.au (07) 5571 0381 Humanitarian Settlement Services to all eligible clients in Southport on the Gold Coast
The Roman Catholic Trust Corporation for the Diocese of Cairns operating as Centacare Cairns 1st floor Virginia House
68 Abbott Street
CAIRNS QLD 4870
www.centacarecairns.org (07) 4041 7699 Humanitarian Settlement Services to all eligible clients in Far North Queensland
Townsville Multicultural Support Group Inc 63 Ross River Road
MUNDINGBURRA QLD 4812
www.tmsg.org.au (07) 4775 1588 Humanitarian Settlement Services to all eligible clients in North and West Queensland

CCS Service Providers

Address

Website

Phone Number

Description

ACCESS Community Services Limited 92 Wembley Road
WOODRIDGE QLD 4114
http://www.accesscommunity.com.au/ 07 3412 8222 Complex Case Support Services to all eligible clients in Caboolture; Inner Brisbane; Ipswich City; Logan City; Northwest Inner Brisbane; Northwest Outer Brisbane; Pine Rivers Shire; Redcliffe; Redland City; Southeast Inner Brisbane; Southeast Outer Brisbane; Darling Downs; Gold Coast; Sunshine Coast; West Moreton
MAX Solutions Pty Ltd Suite 1
141 Barbaralla Drive
SPRINGWOOD QLD 4127
www.maxsolutions.com.au 07 3809 5100 Complex Case Support Services to all eligible clients in Australian Capital Territory; Canberra; Blacktown; Canterbury – Bankstown; Central Coast
Central Northern Sydney; Central Western Sydney; Eastern Suburbs; Fairfield – Liverpool; Inner Sydney; Inner Western Sydney
Lower Northern Sydney; Northern Beaches; Outer South Western Sydney; Outer Western Sydney; St George – Sutherland; Illawarra; Richmond-Tweed; Darwin; Caboolture; Inner Brisbane; Ipswich City; Logan City; Northwest Inner Brisbane;Pine Rivers Shire; Redcliffe; Redland City ;Southeast Inner Brisbane; Southeast Outer Brisbane; Darling Downs; Gold Coast; South West; West Moreton; Northern Adelaide; Outer Adelaide; Greater Hobart; Mersey-Lyell; Northern; Southern; Boroondara City; Eastern Middle Melbourne; Eastern Outer Melbourne; Frankston City; Greater Dandenong City; Hume City; Inner Melbourne; Melton-Wyndham; Mornington Peninsula Shire; Northern Middle Melbourne; Northern Outer Melbourne; South Eastern Outer Melbourne; Southern Melbourne; Western Melbourne; Loddon; Mallee; Central Metropolitan; East Metropolitan; North Metropolitan; South East Metropolitan; South West Metropolitan; Lower Great Southern; Midlands; South Eastern; Upper Great Southern
MDA Ltd 28 Dibley Street
WOOLLOONGABBA QLD 4102
mdaltd.org.au 07 3337 5400 Complex Case Support Services to all eligible clients in Caboolture; Inner Brisbane; Ipswich City; Northwest Inner Brisbane; Northwest Outer Brisbane Pine Rivers Shire; Redcliffe; Redland City; Southeast Inner Brisbane; Southeast Outer Brisbane; Darling Downs; Fitzroy; Northern;
Sunshine Coast; West Moreton

South Australia

HSS Service Providers

Address

Website

Phone Number

Description

Limestone Coast Migrant Resource Centre of South Australia Inc 13 Eleanor Street
MOUNT GAMBIER SA 5290
www.amrc.org.au (08) 8725 2753 Humanitarian Settlement Services to all eligible clients in the South East of SA
Australian Migrant Resource Centre 23 Coglin Street
ADELAIDE SA 5000
www.amrc.org.au (08) 8217 9500 Humanitarian Settlement Services to all eligible clients in Adelaide
Naracoorte Migrant Resource Centre of South Australia Inc Naracoorte TAFE SA Campus
19 Gordon Street
NARACOORTE SA 5271
www.amrc.org.au 0409 103 153 Humanitarian Settlement Services to all eligible clients in Naracoorte

CCS Service Providers

Address

Website

Phone Number

Description

Australian Refugee Association Inc 304 Henley Beach Road
UNDERDALE SA 5032
www.australianrefugee.org 08 8354 2951 Complex Case Support Services to all eligible clients in Eastern Adelaide ; Northern Adelaide ; Southern Adelaide ; Western Adelaide
Baptist Care (SA) Incorporated 130 Rose Terrace
WAYVILLE SA 5034
http://www.baptistcaresa.org.au/ 08 8273 7100 Complex Case Support Services to all eligible clients in Eastern Adelaide; Northern Adelaide; Southern Adelaide; Western Adelaide; Eyre; Murray Lands; Northern; Outer Adelaide; South East
Australian Migrant Resource Centre 23 Coglin Street
ADELAIDE SA 5000

www.amrc.org.au

08 8217 9500 Complex Case Support Services to all eligible clients in Eastern Adelaide; Northern Adelaide; Southern Adelaide; Western Adelaide; Eyre
Murray Lands; Northern; Outer Adelaide; South East; Yorke and Lower North
Multicultural Youth South Australia Incorporated Shop 9 Miller's Arcade
28 Hindley Street
ADELAIDE SA 5000
http://www.mysa.com.au/ 08 8212 0085 Complex Case Support Services to all eligible clients in Eastern Adelaide; Northern Adelaide; Southern Adelaide; Western Adelaide
The Survivors of Torture and Trauma Assistance and Rehabilitation Service Inc 81 Angas Street
BOWDEN SA 5007
http://www.sttars.org.au/ 08 8206 8900
0418 984 773
Complex Case Support Services to all eligible clients in Eastern Adelaide; Northern Adelaide; Southern Adelaide; Western Adelaide;
Outer Adelaide

Tasmania

HSS Service Providers

Address

Website

Phone Number

Description

Migrant Resource Centre (Northern Tasmania) Inc 95-99 Cameron Street
LAUNCESTON TAS 7250
http://www.mrcltn.org.au (03) 6332 2211 Humanitarina Settlement Services to all eligible clients in Northern Tasmania
The Roman Catholic Trust Corporation of the Archdiocese of Hobart operating as Catholicare Tasmania 35 Tower Road
NEW TOWN TAS 7008
http://centacaretas.org.au (03) 6278 1660 Humanitarian Settlement services to all eligible clients in Greater Hobart

CCS Service Providers

Address

Website

Phone Number

Description

Centacare Tasmania 35 Tower Road
MOONAH TAS 7009
http://centacaretas.org.au/ 03 678 1660 Complex Case Support Services to all eligible clients in Southern Tasmania
Migrant Resource Centre Northern Tasmania Inc 95-99 Cameron Street
LAUNCESTON TAS 7250
http://mrcltn.org.au/ 03 6331 2300 Complex Case Support Services to all eligible clients in Mersey-Lyell; Northern

Victoria

HSS Service Providers

Address

Website

Phone Number

Description

AMES Australia Box Hill Ground Level
34-36 Prospect Street
BOX HILL VIC 3128
www.ames.net.au (03) 9890 7800 Humanitarian Settlement Services to all eligible clients in North East Melbourne
AMES Australia Dallas

Level 1, 61 Riggall Street
DALLAS VIC 3047

www.ames.net.au (03) 9302 6300 Humanitarian Settlement Services to all eligible clients in North East Victoria
AMES Australia Dandenong

Level 2, 280 Thomas Street

DANDENONG VIC 3175

www.ames.net.au (03) 8791 2444 Humanitarian Settlement Services to all eligible clients in South East Victoria
AMES Australia Sunshine Level 1, 24 Devonshire Road
SUNSHINE VIC 3020
www.ames.net.au (03) 9311 2100 Humanitarian Settlement Services to all eligible clients in West and Inner Melbourne
Ballarat Community Health 12 Lilburne Street
LUCAS VIC 3350
www.bchc.org.au (03) 5338 4500 Humanitarian Settlement Services to all eligible clients in the Central Highlands Ballarat region
Bendigo Community Health Services Ltd 171 Hargreaves Street
BENDIGO VIC 3350
www.bchs.com.au (03) 5448 1600 Humanitarian Settlement Services to all eligible clients in the Loddon area
Geelong Ethnic Communities Council Inc (Diversitat) - Norlane 25-41 Arunga Avenue
NORLANE VIC 3214
www.diversitat.org.au (03) 5260 6000 Humanitarian Settlement Services to all eligible clients in Barwon region
Gippsland Multicultural Services 100-102 Buckley Street
MORWELL VIC 3840
www.gmsinfo.com.au (03) 5133 7072 Humanitarian Settlement Services to all eligible clients in Morwell area
Kildonan UnitingCare 136 Maude Street
SHEPPARTON VIC 3630
www.kildonan.org.au (03) 5831 6157 Humanitarian Settlement Services to all eligible clients in Goulburn region
Mallee Family Care Inc 229 Beveridge Street
SWAN HILL VIC 3585
www.malleefamilycare.com.au (03) 5032 4479 Humanitarian Settlement Services to all eligible clients in East Mallee region
New Hope Foundation Inc 21 Victoria St
FOOTSCRAY VIC 3011
Website is under construction (03) 9687 4500 Humanitarian Settlement Services to all eligible clients in West & Inner Melbourne
New Hope Foundation Inc Suite 13-15
2-14 Station Place
WERRIBEE VIC 3030
Website is under construction (03) 9974 1700 Humanitarian Settlement Services to all eligible clients in West & Inner Melbourne
Spectrum Migrant Resource Centre Inc - Broadmeadows 61 Riggall Street
DALLAS VIC 3047
www.spectrumvic.org.au (03) 9301 0400 Humanitarian Settlement Services to all eligible clients in Hume City and Moreland
South East Community Links 5 Osborne Avenue
SPRINGVALE VIC 3171
http://www.secl.org.au (03) 9546 5255 Humanitarian Settlement Services to all eligible clients in Greater Dandenong City and South Eastern Outer Melbourne
Sunraysia Mallee Ethnic Communities Council Inc 107-111 Twelth Street
MILDURA VIC 3500
www.smeccinc.org (03) 5022 1006 Humanitarian Settlement Services to all eligible clients in Mallee region

CCS Service Providers

Address

Website

Phone Number

Description

AMES Australia 1 Little Collins Street
MELBOURNE VIC 3001
http://www.ames.net.au/ 03 9926 4666 Complex Case Support Services to all eligible clients in Boroondara City; Eastern Middle Melbourne; Eastern Outer Melbourn; Frankston City; Greater Dandenong City; Hume City; Inner Melbourne; Melton-Wyndham; Moreland City; Northern Middle Melbourne; Northern Outer Melbourne; South Eastern Outer Melbourne; Southern Melbourne; Western Melbourne; Yarra Ranges Shire Part A;Central Highlands; East Gippsland; Gippsland; Goulburn; Loddon; Mallee; Ovens-Murray; Western District; Wimmera
CatholicCare Archdiocese of Melbourne 383 Albert Street
EAST MELBOURNE VIC 8002
www.ccam.org.au/ 03 9287 5500 Complex Case Support Services to all eligible clients in Greater Dandenong City; Melton-Wyndham; Western Melbourne
Centre for Multicultural Youth 304 Drummond Street
CARLTON VIC 3053
http://cmy.net.au/ 03 9340 3700 Complex Case Support Services to all eligible clients in Frankston City; Greater Dandenong City; Hume City; Melton-Wyndham; Northern Middle Melbourne; Northern Outer Melbourne; South Eastern Outer Melbourne; Western Melbourne; Gippsland
Geelong Ethnic Communities Council Incorporated 153 Pakington Street
GEELONG WEST VIC 3218
http://www.diversitat.org.au/ 03 5221 6044 Complex Case Support Services to all eligible clients in Barwon; Western District
InTouch Inc 12 Harvey Street
MELBOURNE VIC 3121
http://www.intouch.asn.au/ 03 9413 6500 Complex Case Support Services to all eligible clients in Boroondara City; Eastern Middle Melbourne; Eastern Outer Melbourne; Frankston City
Greater Dandenong City; Hume City; Inner Melbourne; Melton-Wyndham; Moreland City; Mornington Peninsula Shire; Northern Middle Melbourne
Northern Outer Melbourne; South Eastern Outer Melbourne; Southern Melbourne; Western Melbourne; Yarra Ranges Shire Part A; Barwon; Central Highlands; East Gippsland; Gippsland; Goulburn; Loddon; Mallee; Ovens-Murray; Western District; Wimmera
Migrant Information Centre (Eastern Melbourne) Limited Suite 2
27 Bank Street
BOX HILL VIC 3128
http://www.miceastmelb.com.au/ 03 9285 4888 Complex Case Support Services to all eligible clients in Boroondara City; Eastern Middle Melbourne; Eastern Outer Melbourne; Yarra Ranges Shire Part A
Migrant Resource Centre North West Inc 20 Victoria Crescent
ST ALBANS VIC 3021
http://mrcnorthwest.org.au/ 03 9367 6044 Complex Case Support Services to all eligible clients in Hume City; Melton-Wyndham; Western Melbourne
New Hope Foundation Inc 40 Grattan Street
PRAHRAN VIC 3181
http://www.newhope.asn.au/ 03 9510 5877 Complex Case Support Services to all eligible clients in Eastern Middle Melbourne; Frankston City; Greater Dandenong City; Inner Melbourne
Melton-Wyndham; Moreland City; Mornington Peninsula Shire; Northern Middle Melbourne; South Eastern Outer Melbourne; Southern Melbourne
Western Melbourne
Primary Care Connect 399 Wyndham Street
SHEPPARTON VIC 3632
http://www.primarycareconnect.com.au/ 03 5823 3200 Complex Case Support Services to all eligible clients in Goulburn
South Eastern Region Migrant Resource Centre Inc
SOUTHERN MIGRANT AND REFUGEE CENTRE INC
Level 1
314 Thomas Street
DANDENONG VIC 3175
http://www.srmrc.org.au/ 03 9706 8933 Complex Case Support Services to all eligible clients in Frankston City; Greater Dandenong City; South Eastern Outer Melbourne; Southern Melbourne
Spectrum Migrant Resource Centre Inc 251 High Street
PRESTON VIC 3072
http://www.spectrumvic.org.au/ 03 9496 0200 Complex Case Support Services to all eligible clients in Hume City; Inner Melbourne ; Moreland City; Northern Middle Melbourne; Northern Outer Melbourne; Western Melbourne

Western Australia

HSS Service Providers

Address

Website

Phone Number

Description

Communicare Inc 28 Cecil Avenue
CANNINGTON WA 6107
http://www.communicare.org.au (08) 9251 5777 Humanitarian Settlement Services to all eligible clients in Southern Perth and Western Australia
Metropolitan Migrant Resource Centre 2/17 Chesterfield Road
MIRRABOOKA WA 6061
www.mmrcwa.org.au (08) 9344 6788 Humanitarian Settlement Services to all eligible clients in North Perth and Western Australia

CCS Service Providers

Address

Website

Phone Number

Description

Association for Services to Torture and Trauma Survivors Incorporated 286 Beaufort Street
PERTH WA 6000
http://www.asetts.org.au/ 08 9227 2700 Complex Case Support Services to all eligible clients in Central Metropolitan Pert; East Metropolitan Perth; North Metropolitan Perth; South East Metropolitan Perth; South West Metropolitan
Communicare Inc (WA) 28 Cecil Avenue
CANNINGTON WA 6987
http://www.communicare.org.au/ 08 9350 5777 Complex Case Support Services to all eligible clients in South East Metropolitan Perth

Information on public transport

Once you have located a settlement service, you can access information on how to get there by public transport in your state/territory

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