Aims of income management

Income management is part of the Australian Government's commitment to reforming the welfare system.

It ensures income support payments are spent in the best interests of children and families, and helps ease immediate financial stress.

Income management aims to:

  • ensure that priority needs of the individual, their children and other dependents are met
  • strengthen participants' financial capability and skills to reduce risk of hardship and crisis
  • provide stability to enable disadvantaged people to better engage with the community, employment and education
  • promote socially responsible behaviour, particularly in relation to children
  • reduce the amount of funds available to be spent on excluded goods, including alcohol, home brew kits, home brew concentrates, tobacco products, pornographic material and gambling goods and activities.

Income management can help ensure that:

  • money paid by the government for the benefit of children is directed to the priority needs of children
  • the amount of cash available to vulnerable individuals is reduced to help counter substance abuse, gambling and other anti-social behaviours that can lead to child abuse and community dysfunction
  • people are provided with the tools to stabilise their lives, so they can care for their children, and join or return to the workforce.

In all sites, income management is supported by Financial Management Program services, to help people build their financial capability and money management skills.

In place-based sites (Logan and Rockhampton in Queensland; Bankstown in NSW; Greater Shepparton in Victoria; and Playford in South Australia), Communities for Children services are also available to help families to improve parenting skills and link them to early childhood services.

More information

For more information:

  • go to
  • talk to your local Centrelink Income Management Contact Officer
  • call the Income Management Line (for customers only) on 1800 132 594.

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