Number 30: Families’ experiences of services



Author:  Morag McArthur, Lorraine Thomson, Gail Winkworth and Kate Butler

This report, by the Institute of Child Protection Studies, Australian Catholic University, documents the experiences of 80 parents on income support regarding their needs, their levels of formal and informal supports and their interactions with services.

The project objectives were to:

  • collect information about the experiences of disadvantaged families with children, in relation to help‑seeking behaviour and the use of, and access to, relevant support services
  • contribute to the development of a strong evidence base to underpin and inform policy development in relation to Commonwealth-funded family services programs.

The research questions were:

  • How do families who are in receipt of income support identify their needs?
  • What formal and informal supports do parents currently draw on?
  • What are their experiences of accessing and utilising formal support services?

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