Income management

Income Management is a tool that helps people budget their welfare payments and ensures they are getting the basic essentials of life, such as food, housing, electricity and education. Improved control of their finances helps people to stabilise their lives so they can better care for themselves and for their children. It can also support them to join or return to the workforce.

Where is income management operating?

Income management is operating in different forms across Australia. A person can only start on the program if they live in one of these locations. However, if they move away from an income management location, they may choose, or be required, to remain on the program.

Map of AustraliaPlayfordAdelaideperthKimberleynorthern territoryNgaanyatjarra Lands (Ng Lands) and LavertonAPYLandsRockhamptoncape yorkDoomadgee

You can view the map with a summary of income management in each of the different locations.

How does income management work?

A proportion of a person’s welfare payment is income managed and directed towards meeting basic needs such as food, clothing, housing and utilities.

Income management does not change how much a person receives, it just changes the way they receive part of their welfare payment. People participating in income management receive the rest of their payments in the usual way.

People can spend their income managed funds by organising direct payments to people or businesses such as stores, landlords, or utility providers, and by using the BasicsCard.

More Information

Centrelink contacts for income management

  • Human Services
  • Talk to your local Department of Human Services (Centrelink) Income Management Contact Officer
  • Income Management Line (for customers only) on 1800 132 594.

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