For Service Providers

UPDATE: New applications to join the Early Intervention Service Provider Panel have been progressively closing across Australia and are now closed in South Australia, New South Wales, Australian Capital Territory, Tasmania and Northern Territory. On 28 February 2020, closures will be extended to Queensland and Victoria, and on 20 March 2020 in Western Australia.

Funding for the HCWA and Better Start programs is transitioning to the NDIS and the programs will close June 30 2020.

If you are interested in becoming a Better Start or HCWA service provider:

If you are a current Better Start or HCWA service provider:

Auslan Training Providers

Under Better Start, parents may use some of their child’s resource funding to pay for attendance at an Auslan course run by a Registered Training Organisation (RTO) or DSS approved Auslan Training Provider.

To check if an organisation is an RTO, please visit the Skills: website.

Organisations (other than RTOs) who wish to deliver Auslan courses to parents through Better Start must be assessed by the Early Intervention Helpdesk as meeting the following criteria:

  • Proof of registration or membership to an authority or organisation for auditing purposes (e.g. Department of Human Services, QLD Government, RTOs, AQTF etc.);
  • Certificate of Registration of Standards (e.g. ISO 9000, 14000 etc.);
  • Proof of complaint procedure;
  • Brief outline of course delivery; and
  • Teacher’s qualifications – the latest Training and Assessment (TAE40110 or TAA40104) and credentials on teaching Auslan (preferably Diploma of Auslan or have taught Certificate in Auslan courses).

For more information or to apply to be an Auslan Training Provider, please call the Early Intervention Helpdesk on 1800 778 581 or email

Current DSS approved Auslan Training Providers

Payment for these courses must be claimed in FOFMS by a registered Early Intervention Service Provider.

Early Intervention Helpdesk

Tel: 1800 778 581


Helpdesk opening hours

The Early Intervention Helpdesk will be closed from 11am Western Standard Time on Friday 19 October and will reopen at 9am Western Standard Time on Tuesday 23 October. Please send an email to with your enquiry and we will respond on our return.

The Early Intervention helpdesk is located in Perth and is open during these times:

  • AWST (Perth) time – Monday to Friday : 09:00 am to 12:30 pm and 1:30 pm to 4:30 pm.
  • Australian Eastern Standard Time – Monday to Friday: 11:00 am to 2:30 pm and 3:30 pm to 6:30 pm.
  • Australian Eastern Daylight Saving Time (from first Sunday in October till the first Sunday in April) - Monday to Friday: 12:00 pm to 3:30 pm and 4:30 pm to 7:30 pm.

For other languages, call the Translating and Interpreting Service on 13 14 50 and ask them to contact the Helpdesk for you.

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