For Service Providers


In response to the coronavirus pandemic, the Australian Government has made the decision to extend some Department of Social Services programs.  These programs include HCWA or Better Start which were due to end on 30 June 2020.  Instead, they are now ending on 31 March 2021.

This decision was made to minimise disruption to community services that millions of Australians rely on and to support the disability support sector during the pandemic.This response to coronavirus means that some of the information previously sent to you about the HCWA and Better Start programs has changed.

Registrations for the Early Intervention Provider Panel will not be reopening.

For information on the Early Intervention Service Provider Panel:

If you are a current Better Start or HCWA service provider:

Auslan Training Providers

Under Better Start, parents may use some of their child’s resource funding to pay for attendance at an Auslan course run by a Registered Training Organisation (RTO) or DSS approved Auslan Training Provider.

To check if an organisation is an RTO, please visit the Skills: website.

Organisations (other than RTOs) who wish to deliver Auslan courses to parents through Better Start must be assessed by the Early Intervention Helpdesk as meeting the following criteria:

  • Proof of registration or membership to an authority or organisation for auditing purposes (e.g. Department of Human Services, QLD Government, RTOs, AQTF etc.);
  • Certificate of Registration of Standards (e.g. ISO 9000, 14000 etc.);
  • Proof of complaint procedure;
  • Brief outline of course delivery; and
  • Teacher’s qualifications – the latest Training and Assessment (TAE40110 or TAA40104) and credentials on teaching Auslan (preferably Diploma of Auslan or have taught Certificate in Auslan courses).

For more information or to apply to be an Auslan Training Provider, please call the Early Intervention Helpdesk on 1800 778 581 or email

Current DSS approved Auslan Training Providers

Payment for these courses must be claimed in GPS by a registered Early Intervention Service Provider.

Early Intervention Helpdesk

Tel: 1800 778 581


Helpdesk opening hours

The Early Intervention helpdesk is located in Perth and is open during these times:

  • Monday - Friday 11.30am to 3.00pm and 4.00pm to 7.00pm (AEDST)
  • Monday – Friday 10.30am to 2.00pm and 3.00pm to 6.00pm (AEST)
  • Monday - Friday 8:30am to 12:00pm and 1pm to 4pm (WA)

*For a faster response please have your child’s Customer Reference Number (CRN) ready before your call. If leaving a voicemail, leave the child’s name, CRN and reason for the call.

For other languages, call the Translating and Interpreting Service on 13 14 50 and ask them to contact the Helpdesk for you.

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