Programs & Services

My Aged Care

My Aged Care is the main entry point to the aged care system. It provides information about aged care for consumers, family members and carers, and service providers through the My Aged Care website and My Aged Care contact centre (1800 200 422). Locate aged care service providers and assessors through the online service finder, or use the fee estimators for pricing on home care packages and residential care.

Commonwealth Home Support Programme

An Australian Government funded program that provides services that support older people to stay at home and be more independent in the community.

Home Care

A Home Care Package is a coordinated package of services tailored to meet a person’s specific care needs. The package is coordinated by an approved home care provider, with funding provided by the Australian Government under the Aged Care Act 1997.

Residential care

Residential aged care provides a range of care options and accommodation for older people who are unable to continue living independently in their own homes.

Flexible care

Flexible care acknowledges that the needs of care recipients may require a different care approach than that provided through mainstream residential and home care.

Aged Care Assessment Program

Information for Aged Care Assessment Teams (ACATs) including forms, guidelines, policies and updates relating to the Aged Care Assessment Program.

Aged Care Complaints Scheme

The Aged Care Complaints Scheme (the Scheme) provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, including residential care, Home Care Packages and HACC services.

Quality Agency Reporting Principles

The latest Quality Agency Reporting Principles 2013 commenced on 1 January 2014. The latest principles superseded both the Quality Agency Principles 2013 and the Accreditation Grant Principles 2011.

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