Programs & Services

Commonwealth Home Support Programme

An Australian Government funded program that provides services that support older people to stay at home and be more independent in the community.

Home Care

A Home Care Package is a coordinated package of services tailored to meet a person’s specific care needs.  The package is coordinated by an approved home care provider, with funding provided by the Australian Government under the Aged Care Act 1997 (the Act).

Residential Care

Residential aged care provides a range of care options and accommodation for older people who are unable to continue living independently in their own homes.

Flexible Care

Flexible care acknowledges that the needs of care recipients may require a different care approach than that provided through mainstream residential and home care.

For Assessors

ACAT what’s new and feedback

Links to new information for Aged Care Assessment Teams (ACATs) and feedback mechanisms.

ACAT CHAT newsletters

ACAT CHAT is a newsletter designed to keep Aged Care Assessment Teams (ACAT) up to date on current issues and informed about new policy and program initiatives impacting on the Assessment Program.


Aged Care Forms


List of guidelines relating to ACATs


Relevant policies for the Aged Care Assessment Program (ACAP) developed in consultation with the Commonwealth and State/Territory Governments.

Quality and Compliance

Aged Care Complaints Scheme

The Aged Care Complaints Scheme (the Scheme) provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, including residential care, Home Care Packages and HACC services.

Accreditation Grant Principles 2011

The Accreditation Grant Principles 2011 were superseded by the Quality Agency Principles 2013 and the Quality Agency Reporting Principles 2013 on 1 January 2014.

Policy on Preventing and Managing Unreasonable Conduct

This policy outlines how the National Aged Care Regulatory Programme (NACRP), including the Aged Care Funding Instrument (ACFI) Review Program, Prudential and Approved Provider regulation and Compliance, will manage unreasonable conduct from external parties. The policy was developed in line with the Commonwealth and NSW Ombudsman’s Managing Unreasonable Complainant Conduct Practice Manual to provide guidance to staff on managing unreasonable conduct.

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