Programs & Services

Commonwealth Home Support Programme
An Australian Government funded program that provides services that support older people to stay at home and be more independent in the community.

Home Care
A Home Care Package is a coordinated package of services tailored to meet a person’s specific care needs.  The package is coordinated by an approved home care provider, with funding provided by the Australian Government under the Aged Care Act 1997 (the Act).

Residential Care
Residential aged care provides a range of care options and accommodation for older people who are unable to continue living independently in their own homes.

Flexible Care
Flexible care acknowledges that the needs of care recipients may require a different care approach than that provided through mainstream residential and home care.

For Assessors

ACAT what’s new and feedback
Links to new information for Aged Care Assessment Teams (ACATs) and feedback mechanisms.

ACAT CHAT newsletters
ACAT CHAT is a newsletter designed to keep Aged Care Assessment Teams (ACAT) up to date on current issues and informed about new policy and program initiatives impacting on the Assessment Program.

Aged Care Forms

List of guidelines relating to ACATs

Relevant policies for the Aged Care Assessment Program (ACAP) developed in consultation with the Commonwealth and State/Territory Governments.

List of reports relating to ACATs

Quality & Compliance

Aged Care Complaints Scheme
The Aged Care Complaints Scheme (the Scheme) provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, including residential care, Home Care Packages and HACC services.

Accreditation Grant Principles 2011
The Accreditation Grant Principles 2011 were superseded by the Quality Agency Principles 2013 and the Quality Agency Reporting Principles 2013 on 1 January 2014.

Complaint Handling Toolkit
The resources in this toolkit are designed to support better practice in complaint handling in aged care services. Many of these resources and templates are customisable. We encourage you to download, print and tailor them to the needs of your service.

Policy on Preventing and Managing Unreasonable Conduct
This policy outlines how the National Aged Care Regulatory Programme (NACRP), including the Aged Care Funding Instrument (ACFI) Review Program, Prudential and Approved Provider regulation and Compliance, will manage unreasonable conduct from external parties. The policy was developed in line with the Commonwealth and NSW Ombudsman’s Managing Unreasonable Complainant Conduct Practice Manual to provide guidance to staff on managing unreasonable conduct.

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