Programme Reporting


24 February 2015

Partnership approach now available

The Department is pleased to announce that the partnership approach is now available in the DSS Data Exchange web-based portal, earlier than originally expected.

Organisations who have chosen to participate in the partnership approach can now record additional information about their clients including outcomes data using SCORE (Standard Client Outcomes Reporting), reasons for seeking assistance, referrals, and other items in this voluntary extended data set.

Taskcards are being developed to assist users to enter this data.

Consultations extended on draft report designs

The Department also invites you to provide feedback on three draft self-service partnership report designs. Consultations have been extended until 27 March 2015.

DSS Data Exchange - A New Approach to Programme Reporting

As part of a new way of working, the Department has implemented improved programme performance reporting processes in new grant agreements. DSS will progressively introduce standardised, prioritised, and collaborative reporting processes through the DSS Data Exchange by 1 July 2015.

The DSS Data Exchange applies to most client-based programmes in DSS, however there are some activities where it is not appropriate to collect client level data (for example funding for specialist research projects or for peak bodies). The nature of the reporting requirements for these other activities is specified in these grant agreements.

What does this mean for Service Providers?

Service Providers will be able to focus on front line service delivery to achieve better outcomes for individuals, families and communities.

Reporting requirements have been simplified and we will work together to shift the focus of performance measurement from outputs to more meaningful information about service delivery outcomes. The implementation of the DSS Data Exchange means there is now:

  • Fewer, more targeted data items reported;
  • Streamlined reporting arrangements;

Data requirements are divided into two parts: a small set of priority requirements that all service providers must report, and a voluntary extended data set that providers can choose to share with the Department in return for relevant and meaningful reports, known as the partnership approach. This will help build the evidence base regarding the effectiveness of DSS programmes and service delivery approaches. Participation in the partnership approach is entirely voluntary and there will be no negative consequences if a service provider chooses not to provide this extended data set.

Where can I get more information?

  • A summary brochure - outlining the key aspects of the DSS Data Exchange, as part of the new way of working for grants.
  • The DSS Data Exchange Framework – a policy document that provides an overview of the approach underpinning this new way of programme reporting.
  • The DSS Data Exchange Protocols – a practical support manual to help users consistently apply the new Framework.
  • DSS Data Exchange web based portal – a webpage that explains the DSS Data Exchange IT system and how to access the web-based portal.
  • Support to use the DSS Data Exchange – a webpage that includes training and user support material such as task cards, forms and helpdesk support.
  • The DSS Data Exchange Web Services Technical Specifications - a document relevant for service providers who want to submit their data using system to system transfers. It details the specifications for software developers to develop this web services capability. Note this document has now been updated for the Commonwealth Home Support Programme.
  • The DSS Data Exchange Bulk Upload Technical Specifications - a document relevant to service providers who want to submit their data using bulk uploads. It details the specifications for software developers to develop this bulk file upload capability. Note this document has now been updated for the Commonwealth Home Support Programme.

A number of fact sheets have been developed to provide more information about key aspects of the DSS Data Exchange including:

Please direct any further enquiries to (link sends e-mail) or phone 1800 020 283.

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