Cashless debit card – Goldfields region

For Goldfields Local Partner Shopfront locations and open hours please visit the Indue website.

Cashless debit card Goldfields region shopfront locations. For help to activate your card, organise direct debit or rental payments and check your account balance, visit one of our new shopfronts: Kalgoorlie, Kalgoorlie Service Centre (Centrelink), Cnr Porter Street and Egan Street. Laverton, Community Services, 12 MacPherson Place. Leonora, Leonora Community Centre, Tower Street. Menzies, Menzies Community Centre, 37 Shenton Street. Kambalda, Community Resource Centre, 4 Barnes Drive. Boulder, Burt Street Hub, 106 Burt Street. Coolgardie, Shire of Coolgardie Administration Office, 69 Bayley Street.

What area of the Goldfields does the cashless debit card cover?

The card is being progressively rolled out in the local government areas of Kalgoorlie-Boulder, Laverton, Leonora, Coolgardie and the state suburbs of Menzies, Kookynie and Ularring, in the Shire of Menzies.

When will the cashless debit card commence in the Goldfields region?

A progressive rollout of the cashless debit card commenced in the Goldfields region on 26 March 2018.

Who will receive the cashless debit card in the Goldfields region?

Around 3,600 people who are recipients of working age payments (for example Newstart Allowance and Youth Allowance) will receive the card. Aged Pension and Veterans’ Pension recipients will not be included, however they can volunteer to be part of the program. More information about volunteering for the program is available on the volunteer page.

How does the cashless debit card work?

The cashless debit card looks and operates like a regular bank card, except it cannot be used to buy alcohol or gambling products, or to withdraw cash.

For more information about how the card works visit the cashless debit card overview page.

Why the Goldfields region?

The Goldfields region was selected based on the support of community leaders for its introduction and a demonstrable need identified. For example, Western Australian Police data indicated the domestic and non-domestic assault rate in the Goldfields is more than twice the state average. Alcohol is a factor in two thirds of all domestic assaults (2009-13) and half of all non-domestic assaults. Alcohol-related hospitalisations and deaths are 25 per cent higher than the Western Australia state average in 2007-11.

What support services will be available for people on the cashless debit card in the Goldfields region?

The Australian Government will make an additional investment of more than $1 million over three years to ensure that children and families in the Goldfields have a well-targeted, coordinated, effective system of support services.

There will be an intense effort on the ground in the Goldfields to transition people onto the card. This will include budget and financial planning support.

People with the card will be able to check their account balance or transaction history and replace lost or stolen cards at no cost. Also at no cost, people will be able to receive help including:

  • access to the card provider customer support centre
  • interactive voice response for balance enquiries, online banking, a mobile phone app and text alerts to keep people informed
  • face to face support through Local Partner Shopfronts

People will still be able to use Centrepay and the Rent Deduction Scheme. People who are on income management and live in the Goldfields region will move on to the cashless debit card.

For more information, contact the cashless debit card hotline on 1800 252 604 (free call), or email cashlessdebitcard@dss.gov.au

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