Enhanced Income Management

Program overview

Enhanced Income Management is operating in the Northern Territory and Cape York and Doomadgee region, as well as volunteers from the Ceduna, East Kimberley, Goldfields, Bundaberg and Hervey Bay regions. Participants use a SmartCard to access their enhanced Income Management account.

Participants can get a SmartCard at select Services Australia service centres or participating Agents.

Participants can get a Traditional Credit Union (TCU) SmartCard by visiting a TCU branch or contact TCU for help.

Participants can keep using their existing card until they get a SmartCard.

On enhanced Income Management, participants cannot do the following:

  • buy tobacco or tobacco products
  • buy pornography
  • buy alcohol or homebrew kits
  • gamble
  • buy gift cards and cash-like products
  • get cash out.

Find out more about enhanced Income Management in:

For more information about enhanced Income Management, SmartCard or how to volunteer: visit servicesaustralia.gov.au/smartcard, call the SmartCard eIM hotline on 1800 252 604, or TCU on 1800 828 232.

Support services

You can access support services in your area.

To access support:

Disability Gateway

The Disability Gateway is a free Australia-wide service to help people with disability, their families and carers find trusted information and services. To find out more information on how this service can support you:


The following resources are available to help you support people in your community who would like more information.

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