Quality Assurance for the National Disability Advocacy Program
In 2011 the Australian Parliament passed amendments to the Disability Services Act 1986, to mandate the introduction of a Quality Assurance (QA) system for the NDAP. The amendments provided mechanisms independent from government, to assess the compliance of disability advocacy services against a legislated set of quality standards – currently the National Standards for Disability Services (NSDS).
A number of these resources, in addition to other useful information relevant to NDAP quality assurance, are available on the DSS website:
- Disability Services Act (1986)
- National Standards for Disability Services
- National Standards for Disability Services Indicators of Practice and Examples of Evidence for NDAP agencies
- National Standards for Disability Services - Self-Assessment Worksheets
- National Disability Advocacy Program Scheme – JAS ANZ website, including auditing guidelines
- Quality Assurance Certification for NDAP – key points and a step by step guide
- What is an audit and what does it mean for you?
- All about audits – information for people who use disability services
- Quality Assurance for Disability Advocacy and Employment Services – Information for people receiving support