National Auslan Interpreter Booking and Payment Service (NABS)

The National Auslan Interpreter Booking and Payment Service (NABS) provides accredited Auslan (Australian Sign Language) interpreters to deaf Auslan users free of charge when they attend private medical consultations. Wesley Mission Brisbane administers the NABS.

What medical services are covered?

All Medicare rebateable consultations provided in a private medical practice (by a General Practitioner or Specialist) are covered. This means that if you can claim a rebate from Medicare for the consultation, or if your doctor bulk bills, then the interpreting service is covered free of charge.

Other health consultations that an Auslan interpreter can be booked for include:

  • Aboriginal health workers
  • acupuncture
  • audiology
  • chiropractor
  • dental
  • dietician
  • endocrinology
  • GP and specialists
  • gynaecology / obstetrics / IVF
  • iridology
  • medical imaging
  • mental health worker
  • naturopath
  • occupational therapy
  • osteopath
  • optometrist
  • podiatry
  • physiotherapy
  • psychology
  • remedial massage, and
  • speech pathology

What medical services are not covered?

Consultations that occur in private or public hospitals are not covered by this service.

Health consultations that are not listed above are not covered by the service.

How much will the service cost me?

Provided the service is listed above, there is no charge for Deaf Auslan users.

Who can book the service?

NABS will provide interpreting services for both deaf adults and children.

The service will also accommodate situations where there is a deaf adult and hearing child, or hearing parent and deaf child attending a private medical consultation.

The NABS website has more detailed information about who can book an interpreter.

NABS Programme Guidelines

The Australian Government Department of Social Services (DSS) has developed a suite of Programme Guidelines which provides grants funding, and the suite of Activities that contribute to that Programme.  The Programme Guidelines provide the key starting point for organisations who are considering whether to seek funding, and form a business relationship with DSS.

Information about the Disability and Carer Support Activity, which includes the National Auslan Interpreter Booking and Payment Service (NABS) is available through the Disability, Mental Health and Carers Programme.

How do I make a booking?

The service can be contacted between 8am and 8pm (Monday to Friday) and 8am to 1pm on Saturday - except on national public holidays (for example Christmas Day and Good Friday).

National Auslan Interpreter Booking and Payment Service
930 Gympie Road
Chermside QLD 4032
Phone 1800 246 945
TTY: 1800 246 948
SMS: 0427 671 261
Fax: 1800 246 914

Intersection with the National Disability Insurance Scheme

Services provided to people less than 65 years of age under the NABS activity will transition into the National Disability Insurance Scheme (NDIS) as the scheme rolls out. Auslan services in NDIS sites must be accessed through the NDIS. For more information visit the NDIS website.

Fact Sheet

More information on transition of the NABS is available in the NABS Fact Sheet.

The NABS Fact Sheet is also available in Auslan.

More information on the NDIS, including fact sheets and Auslan videos, is available at the NDIS website.

Last updated: