Asking for an Internal and External Review

Internal Review

External Review

Internal Review

If an applicant, or their nominee, does not agree with a decision that has been made about their eligibility or a payment amount under the Business Services Wage Assessment Tool (BSWAT) Payment Scheme (the Scheme) they may ask for an internal review.

In an internal review, an officer of the Department of Social Services (the Department) who was not involved in the original decision will review the information on how the decision was made. An applicant can ask for an internal review about:

  • their eligibility for the Payment Scheme; or
  • the amount of money they have been offered (including if the payment amount is nil).

When an applicant, or their nominee, asks for an internal review they must give reasons why they want the review and enough information to identify the applicant and the decision about which the review is requested. They must ask for a review within a set timeframe.

To ask for an internal review, call the BSWAT Payment Scheme information line on 1800 799 515 or email BSWATPayments@dss.gov.au

How long does an applicant have to ask for an internal review?

If an applicant, or their nominee, asks for an internal review about the amount of money they have been offered, they must ask for the review before the acceptance date and before they accept the offer.

If an applicant, or their nominee, asks for an internal review because their application has been refused, they must apply within 21 days from the date they were refused.

If an applicant needs more time to consider whether they would like an internal review, they can ask the Department for an extension of time of up to 28 days. If an extension is requested, the Department needs to know the reason for the extension and information to identify who is making the request. An applicant needs to ask for an extension before the acceptance date, where an offer has been made, or within the 21 day period after a refusal.

What information can be provided for an internal review?

The Department may need to ask for more information from the applicant, or their nominee, to review their application. If the applicant, or their nominee, is asking for a review as a result of a refusal, medical evidence of eligibility may be required. When medical evidence is supplied this should be provided using the medical evidence proforma available by contacting the BSWAT Payment Scheme.

How will I know the outcome of an internal review?

If you apply for an internal review the Department will write to you to let you know your application has been received. When a decision has been made the Department will write to you advising of the outcome of the review.

If an applicant has a nominee, the Department will send the same information about the internal review to the nominee.

If you are not satisfied with the decision from an internal review you can ask for an external review.

External Review

If an applicant, or their nominee, is not satisfied with the decision the Department has made from an internal review, they can ask for an external review.

If an applicant, or their nominee, asks for an external review about the amount of money they have been offered, they must ask for the review before the acceptance date and before they accept the offer.

If an applicant, or their nominee, asks for an external review because their application has been refused, they must apply within 21 days from the date they were refused.

To ask for an external review, call the BSWAT Payment Scheme information line on 1800 799 515 or email BSWATPayments@dss.gov.au.

When an applicant or their nominee asks for an external review they must give reasons why they want the review and provide enough information to identify the applicant and the decision about which the review is requested.

They must ask for a review within a set timeframe.

Who will conduct the external review?

An external review will be done by someone who is independent from the Department and the Government.

This person will be a retired judge or senior legal practitioner with at least 10 years experience. They will review all the information that the participant has provided and the decisions that have been made. They will also consider any additional information that may be available.

How long does a participant have to ask for an external review?

Following an internal review if an applicant does not agree with the amount of money they have been offered, they must ask for an external review before the acceptance date and before they accept the offer. The external reviewer will make a decision about timeframes for acceptance of an offer.

Following an internal review, if an applicant has had their application refused, they must ask for an external review within 21 days of the internal review decision being made.

What information can be provided for an external review?

If an applicant has further information to support their request for external review they should provide it to the Department within 14 days of the original request to review their application.

How will the decision be made?

The external reviewer will make a decision about what should be done next. A letter will then be sent to the applicant and/or their nominee with the outcome of the review and the reasons for the decision.

This will be the final decision for that application. There will be no more reviews after this decision.

Contact us

If you want more information about asking for a review, call the BSWAT Payment Scheme information line on 1800 799 515 or send an email to bswatpayments@dss.gov.au.

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