2019 review of the NDIS Act and the new NDIS Participant Service Guarantee

The Australian Government has promised to develop an NDIS Participant Service Guarantee to support positive participant experiences with the National Disability Insurance Scheme.

The Guarantee will set new standards for the time it takes for key steps in the NDIS process. This means there will be shorter, agreed timeframes for people to receive a decision on whether they will be covered by the NDIS, for them to get an NDIS plan and to have their plan reviewed. A particular focus will be on children and those participants needing specialist disability accommodation and assistive technology.

The new Guarantee will be in place from 1 July 2020.

Review of the NDIS Act

To develop the Guarantee, the Government has commissioned a review of the NDIS laws and rules that will focus on opportunities to make the NDIS process simpler and more straight forward, and remove barriers to positive participant and provider experiences with the NDIS.

The review will consider what changes may need to be made to the NDIS legislation to support the Guarantee and set new standards into law. This may involve amendments to the National Disability Insurance Scheme Act 2013 (the NDIS Act) and the NDIS Rules, but will not change the design or intent of the NDIS.

The Government has appointed an independent expert, Mr David Tune AO PSM, to lead the review. Mr Tune has significant experience in public administration and reviewing important policy. He is the former Secretary of the Commonwealth Department of Finance who retired from the Australian Public Service in 2014, before leading reviews into Parliamentary entitlements and changes to the aged care system.

Mr Tune is expected to hand down recommendations to the Government by the end of 2019, to support the rollout of the Guarantee on 1 July 2020.

Have your say

The Guarantee will be developed in close consultation with people with disability and their families, carers and supporters, as well as the disability services sector, the NDIA and Commonwealth, state and territory governments.

The Government is inviting the public to have their say about what could be improved in the NDIS process and what should be included in the Guarantee. This will ensure the Guarantee captures what matters most to people with disability.

You can have your say by:

  • Completing an online survey on the Engage website. The survey will ask about your experiences with the NDIS process and your thoughts on what could improve. Your answers will be anonymous. The online survey will be open from 9 September. This will include a variety of accessible formats to support people with disabilities.
  • Writing in with a submission. We recommend you read the review’s discussion paper, which includes with some key questions and prompts, to help with your submission. For our email and postal address, see the Engage website.
  • Participating in a face-to-face workshop. These will be held in every state and territory around Australia between September and October 2019. You can register for a workshop through the Engage website.

These resources will be updated through September to include Easy Read and Auslan supports, as well versions for culturally and linguistically diverse peoples with disability. Where possible, the Department is testing these resources with people with disability to ensure accessibility ahead of their release on this DSS Engage website.

If you have any questions about the consultation, please email NDISConsultations@dss.gov.au

Consultations will close at the end of October 2019.

Find out more

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