Integrated Carer Support Service – Implementation Updates and Information

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Carer Gateway service providers

Grant Opportunity

On 15 November 2018, the Minister for Families and Social Services, the Hon Paul Fletcher MP, and the Assistant Minister for Social Services, Housing and Disability Services, the Hon Sarah Henderson MP, announced the Carer Gateway regional delivery partners Grant Opportunity.

The Grant opportunity opened on 16 November 2018 and closed at 5.00pm (AEDT) on 14 February 2019.

On 21 August 2019, the Minister for Families and Social Services, the Hon Anne Rushton, announced the outcome of the Grant opportunity. The department has selected 10 organisations with the strongest claims and supporting evidence to become the new network of Carer Gateway service providers in 16 service areas across Australia.

Results of the Grant opportunity, including details of the 10 successful organisations, are now available:

  • Grant opportunity outcomes: media release announcing the outcome of the Grant opportunity, including details of the 10 successful organisations who will help carers access new and improved local and targeted services under the Integrated Carer Support Service (ICSS) model.

The ICSS Delivery Model

Further information on the ICSS Delivery Model is available. The following resources are designed to assist carer sector providers and stakeholders understand the new ICSS model:

Implementation

This high-level graphic shows the major activities and phases planned for the implementation of the Integrated Carer Support Service (ICSS) model:

Resources For Service Providers To Support the Transition

The following resources are available to assist providers during the transition:

Webinars

To provide stakeholders with more information on the new Carer Gateway regional delivery partners, the department hosted a series of webinars – a range of resources from each webinar is provided below.

Webinar 1: Introduction to the Carer Gateway regional delivery partners was held on Friday 28 September 2018.

The following resources from Webinar 1 are available:

Webinar 2: Carer Gateway regional delivery partners – roles and responsibilities was held on Monday 29 October 2018.

The following resources from Webinar 2 are available:

Webinar 3: The Carer Gateway regional delivery partner Grant Opportunity Industry Briefing was held on Thursday 29 November 2018.

The following resources from Webinar 3 are available:

Updates on Implementation Activities

New funding for carer services

As part of the 2019-20 Budget, the Australian Government is committing a further $84.3 million over four years for the provision of more services for carers and additional support for young carers. This additional funding builds on the implementation of the new Integrated Carer Support Service.

New online services

The implementation of the new, national online services for carers has commenced.

In July 2019, new digital services for carers became available through the Australian Government’s Carer Gateway website.

The Carer Gateway website makes it easier for carers to find clear, useful information. You can explore the website now.

Consultation

The department continues to consult with the sector and carers as the implementation of the new ICSS model progresses. Recent consultation activities include:

  • The department has brought together a group of sector subject matter experts to provide advice relating to operational aspects of the ICSS implementation. A list of the participants and summary of the group’s activities to date is available
  • The department continues to consult with the National Disability and Carers Advisory Council. (NDCAC) and their Carer Reform Working Group (CRWG). The Council provides high-level strategic advice to the Assistant Minister for Social Services on implementation issues for carer reform that impact on carers and the carer sector.

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