Preparing to apply for a job

Before applying for a position with the Department of Social Services you may wish to know more about the Department and our responsibilities as well as the job and location.

If you are unfamiliar with the Australian Public Service (APS), the Cracking the Code: How to apply for jobs in the Australian Public Service may assist you with completing your application.

If you are an Aboriginal or Torres Strait Islander candidate and you aren’t familiar with the APS, you may wish to view Fact Sheet 7 of the Cracking the Code: How to apply for jobs in the Australian Public Service. This provides further information regarding specialised opportunities for Aboriginal or Torres Strait Islander peoples.

Addressing the statement of claims or selection criteria

The statement of claims and selection criteria is an essential part of your application and provides examples of your relevant skills, capabilities, experience and qualifications.

It is important that the statement of claims or selection criteria is addressed thoroughly using examples to demonstrate your abilities. If you claims are not sufficiently addressed, your application may not be shortlisted for further consideration.

The STAR model is one way or presenting your claims. This about the following points to form sentences:

Situation – Set the context by describing the circumstance where you used the skills or qualities and gained the experience.

Task – What was your role?

Actions – What did you do and how did you do it?

Results – What did you achieve? What was the end result and how does it relate to the job you are applying for?

Referee reports

It is not necessary to provide written referee reports with your application. When applying for a position you may be asked to provide contact details of referees if you are selected for further assessment.

Remember, a good referee is someone who is familiar with your skills and abilities and who is able to comment on your claims to the position.


All enquiries regarding the job and the progress of your application should be directed to the nominated contact officer. You may also contact the Recruitment Team on 1800 799 140 option 2 for assistance at any stage of the process.

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