2022 Ability Apprenticeship Program - Frequently asked questions

Q: When does the Ability Program start?
The program commences in March/April 2022 for a duration of 12 months.

Q: Will I be a permanent employee?
Yes. When you begin working at the department, you become a permanent employee at the APS3.1 level subject to passing probation.

Q: Do I have to complete a probation period?
Yes, you will have to successfully complete probation for the length of the program.

Q: What happens when I successfully complete the probation and the apprenticeship program?
After successfully completing probation and the apprenticeship program you will advance to the APS4.1 level.

Q: What will my duties be while on the program?
The positions available through the Ability Apprenticeship Program are across multiple work areas within the Department of Social Services (the department). We anticipate most of the positions will be in administration, policy development and service delivery. Wherever possible, we will place successful candidates into positions matching their areas of experience, qualifications and interest.

Q: Is the position full-time?
The positions available through the program are full-time, 37.5 hours per week. Reasonable adjustments will be considered for successful candidates on a case-by-case basis.

Q: Do you provide any relocation support?
Requests for relocation will be assessed on a case-by-case basis.

Q: Does the department provide reasonable adjustments for interviews and duties at work?
Yes. The department provides a range of supports to assist candidates in the interview or selection process and to undertake their duties effectively.

Please indicate your specific needs in your application. If you are selected for an interview, the Entry Level Programs team will contact you to discuss the process and any adjustments you may require. If successful for the program and prior to commencing work, we will be in touch to support both you and your work area to provide individualised reasonable adjustments.

Q: Will I have a central point of contact for help while on the Ability Program?
Yes. Dedicated Entry Level Program Coordinators will be the central point of contact for both you and your work area for the duration of the program.

Q: What career development will I receive during the program?
As a participant of the Ability Program you will receive a thorough introduction to the department and to the Australian Public Service, including:

  • a dedicated program orientation
  • on-the-job training and support provided by your manager and work area
  • access to the department’s wide range of eLearning and facilitated training sessions
  • tailored training to meet the needs of you and your work area.

Q: Do you promote a healthy work environment?
Yes. The department is a COVID-safe working environment. The department will contact you about the COVID-safe working arrangements in your office before you start work. As part of your employment conditions, you will also have access to a range of leave options including flex time, annual and personal leave.

The department provides workplace structures, systems and procedures to help employees balance their work, family and other caring responsibilities effectively. The department offers a free Employee Assistance Program to promote the wellbeing of employees.

Q: Can I undertake further study while on the program?
As part of your employment, unless on designated/approved study time, you will be required to attend the workplace. Until the program is complete, we encourage participants to focus on the training available through the program. The department may support you to undertake further relevant study after completion of the program.

Q: Can I resign from my current job when I receive my verbal offer?
We strongly advise waiting until you have passed all of the pre-employment checks and receive a formal offer of engagement.

Last updated: